Optical Center Office Assistant — Customer Support & Admin

Shopko; Appleton (WI); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

401K with Match

Vacation Pay/Personal Day

Sick Pay for Hourly Teammates

Employee Assistance Program

On the Job Training & Certification

Job summary

Shopko in Appleton, WI is seeking a Full Time Clerical team member to greet patients, answer phones, schedule appointments, and manage patient files with attention to detail. Training and certification opportunities are provided to support career development.

The role emphasizes strong communication, organizational skills, and the ability to handle multiple tasks in a busy retail/optical environment. Flexibility for extended hours is expected.

Qualifications

• High School Diploma or equivalent.
• Previous office experience preferred.
• Basic computer skills.
• Able to handle multiple customer interactions/phone calls at a time.
• Excellent organizational skills.
• Able to work cross-functionally with excellent attention to detail and follow through.
• Solid interpersonal relationship skills.

Responsibilities

• Greet patients and customers.
• Answer the telephone in a professional manner.
• Book appointments accurately.
• Process transactions in the optical billing and point of sale systems.
• Organize and file patient and customer records.

Skills

Customer service

Phone etiquette

Multitasking

Organizational skills

Interpersonal skills

Education

High School Diploma or equivalent

Tools

POS systems

Office software

Billing/record management systems

Job description

Shopko in Appleton, WI is seeking a Full Time Clerical team member to greet patients, answer phones, schedule appointments, and manage patient files with attention to detail. Training and certification opportunities are provided to support career development.

The role emphasizes strong communication, organizational skills, and the ability to handle multiple tasks in a busy retail/optical environment. Flexibility for extended hours is expected.