Optical Center Front Desk & Admin Assistant

\GO001W2K039GONDataHRSupervisorHRGeneralistShoptikalRecruitingArt for PageShopko Optical 500 x 100 0; Appleton (WI); On-site; USD 17,000 - 25,000; Part time

Benefits offered by this job

Competitive Wages

401K with Match

Vacation Pay/Personal Day

Volunteer Time Off

Sick Pay for Hourly Teammates

Health & Wellbeing Benefits

Voluntary/Cafeteria Offerings

Employee Assistance Program

On the Job Training & Certification

Teammate Recognition Program

Job summary

Shopko Optical in Appleton, WI is seeking an organized front desk teammate to provide support to the Optical center team. You will greet patients, answer calls, book appointments, and maintain patient files while assisting with non-clinical tasks.

This role requires strong communication, basic computer skills, and the ability to handle multiple interactions. You may work evenings or weekends and will collaborate cross-functionally to ensure smooth operations and excellent patient experience.

Qualifications

• High School Diploma or equivalent required.
• Previous office experience preferred.
• Basic computer skills required.
• Able to handle multiple customer interactions/phone calls at a time.
• Excellent organizational skills.
• Able to work cross-functionally with attention to detail and follow-through.
• Solid interpersonal relationship skills.

Responsibilities

• Greet patients and customers.
• Answer the telephone in a professional manner.
• Book appointments accurately.
• Other duties as assigned.
• Confirm appointments.
• Process transactions in optical billing and point of sale systems.
• Process medical billing information.
• Organize and file patient and customer records.
• Communicate effectively at all levels within the organization.
• Read and write at a high school graduate level.
• Sit or stand for extended periods of time.
• Operate various office equipment (e.g., PC, telephone, fax, copier).
• Lift 10 to 20 pounds.
• Manual and finger dexterity, hand/arm steadiness.
• Grip and hold items.
• Eye-hand coordination.
• Operate a cash register and optical equipment.
• Work evenings, nights, and weekends as needed.
• Travel independently to support objectives.

Skills

Customer service

Phone etiquette

Multitasking

Organization

Interpersonal skills

Attention to detail

Education

High School Diploma or equivalent

Tools

Basic computer skills

Job description

Shopko Optical in Appleton, WI is seeking an organized front desk teammate to provide support to the Optical center team. You will greet patients, answer calls, book appointments, and maintain patient files while assisting with non-clinical tasks.

This role requires strong communication, basic computer skills, and the ability to handle multiple interactions. You may work evenings or weekends and will collaborate cross-functionally to ensure smooth operations and excellent patient experience.