Optical Center Front Desk & Patient Concierge

Shopko Optical; Appleton (WI); On-site; USD 30,000 - 40,000; Full time

Benefits offered by this job

Competitive Wages

401K with Match

Vacation Pay/Personal Day

Volunteer Time Off

Sick Pay for Hourly Teammates

Health & Wellbeing Benefits

Employee Assistance Program

On the Job Training & Certification

Teammate Recognition Program

Job summary

A local optical center in Appleton, Wisconsin, is seeking a team member to provide excellent customer service, manage patient files, and support the optical center team. The ideal candidate should possess a high school diploma, basic computer skills, and the ability to handle multiple tasks. This role includes greeting patients, booking appointments, and confirming medical billing information. Competitive wages and benefits such as 401K with match, vacation pay, and on-the-job training are offered.

Qualifications

• Previous experience in an office is preferred.
• Able to handle multiple customer interactions/phone calls.
• Able to work cross-functionally with attention to detail.

Responsibilities

• Greet patients and customers professionally.
• Answer the telephone in a professional manner.
• Book appointments accurately.
• Confirm appointments and organize patient records.

Skills

Customer service skills

Organizational skills

Interpersonal relationship skills

Basic computer skills

Education

High School Diploma or equivalent

Job description

A local optical center in Appleton, Wisconsin, is seeking a team member to provide excellent customer service, manage patient files, and support the optical center team. The ideal candidate should possess a high school diploma, basic computer skills, and the ability to handle multiple tasks. This role includes greeting patients, booking appointments, and confirming medical billing information. Competitive wages and benefits such as 401K with match, vacation pay, and on-the-job training are offered.