Optical Center General Manager

Kids for the Future; Nashville (TN); On-site; USD 70,000 - 90,000; Full time

Job summary

Kids for the Future in Nashville seeks a General Manager to lead daily office operations in a fast-paced optical retail environment. You will supervise staff, ensure top-tier patient and customer service, and drive selling strategies while maintaining compliance with HIPAA and organizational policies.

The role emphasizes strong leadership, data-driven reporting, and coordination with marketing to optimize sales, payroll, and staff performance.

Qualifications

• Leadership and people management experience in a fast-paced environment.
• Strong communication skills, both verbal and written.
• Analytical thinker with ability to interpret data and reports.
• Sound judgment and decision-making in a retail/medical setting.
• Excellent organizational skills and attention to detail.
• Knowledge of optical prescriptions, measurements, and orders.
• Understanding of vision and medical insurance processes.

Responsibilities

• Oversee daily office operations, assign tasks, and manage schedules.
• Lead staff development, policy training, and compliance with HIPAA.
• Implement and monitor selling strategies and performance dashboards.
• Collaborate with Marketing to generate sales, payroll, and staff reports.
• Handle daily deposits and reconcile close totals with accounting.
• Ensure staff meet or exceed office goals and provide excellent patient service.
• Schedule staff in line with payroll guidelines and payroll accuracy.

Skills

Leadership

Communication

Analytical

Problem-solving

Organizational

Optical knowledge

Insurance knowledge

Job description

Kids for the Future in Nashville seeks a General Manager to lead daily office operations in a fast-paced optical retail environment. You will supervise staff, ensure top-tier patient and customer service, and drive selling strategies while maintaining compliance with HIPAA and organizational policies.

The role emphasizes strong leadership, data-driven reporting, and coordination with marketing to optimize sales, payroll, and staff performance.