Thompson Lane-General Manager

Kids for the Future; Nashville (TN); On-site; USD 70,000 - 90,000; Full time

Job summary

Kids for the Future in Nashville seeks a General Manager to lead daily office operations in a fast-paced optical retail environment. You will supervise staff, ensure top-tier patient and customer service, and drive selling strategies while maintaining compliance with HIPAA and organizational policies.

The role emphasizes strong leadership, data-driven reporting, and coordination with marketing to optimize sales, payroll, and staff performance.

Qualifications

• Leadership and people management experience in a fast-paced environment.
• Strong communication skills, both verbal and written.
• Analytical thinker with ability to interpret data and reports.
• Sound judgment and decision-making in a retail/medical setting.
• Excellent organizational skills and attention to detail.
• Knowledge of optical prescriptions, measurements, and orders.
• Understanding of vision and medical insurance processes.

Responsibilities

• Oversee daily office operations, assign tasks, and manage schedules.
• Lead staff development, policy training, and compliance with HIPAA.
• Implement and monitor selling strategies and performance dashboards.
• Collaborate with Marketing to generate sales, payroll, and staff reports.
• Handle daily deposits and reconcile close totals with accounting.
• Ensure staff meet or exceed office goals and provide excellent patient service.
• Schedule staff in line with payroll guidelines and payroll accuracy.

Skills

Leadership

Communication

Analytical

Problem-solving

Organizational

Optical knowledge

Insurance knowledge

Job description

• Location 181 Thompson Lane,Nashville, TN, 37211,United States
• Employee Type Full-Time Non-Exempt

Contact information

• Phone [phone]

Description

Summary:

To deliver consistent, high-quality patient and customer experience in a fast-paced environmentencompassing retail, lab, and optometric services in order to support the key results of the organization. General Managers meet operational goals by ensuring the following responsibilities are implemented consistently, with an underlying commitment to the organization’s values, the patients and customers, office staff, and excellence in execution.

This position is responsible for:

• Fostering an office environment that is focused on consistently delivering exceptional patient/customer service
• Daily direct over-site of personnel and operations of the office, assigning specific tasks, duties, and schedules
• Keeping office staff up to date on required skills-based, policy, and procedure training
• Implementation of organization selling strategies
• Partnering with Marketing Manager to generate daily, weekly, monthly reports pertaining to sales, insurance, payroll, and staff
• Daily bank deposits and sending previous day’s close totals to the Accounting Team
• Ensuring staff benchmark performance meets or exceeds office goals
• Scheduling staff in accordance with payroll guidelines set by the Market Manager or upper management
  • Primary point of contact for weekly payroll accuracy of the office staff

Technical Skills and Competencies:

• Excellent verbal and written communication skills
• Strong leadership, management, and team-building skills
• Strong analytical and computer skills
• Sound judgment, problem-solving and decision making
• Organizational skills
• Ability to perform all aspects in regard to optical prescriptions, measurements, product
• knowledge, adjustments, repairs, troubleshooting patient concerns, verify accuracy of orders
• Comprehension of vision and medical insurance

Organizational and Compliance Duties:

• Support implementation of new technology and equipment
• Schedule meetings with staff to ensure the organization’s policies and procedures are being communicated and adhered to
• Maintain compliance with the organization’s confidentiality policy in accordance to the Health Insurance Portability and Accountability Act (HIPAA)
• Monitor processes to ensure compliance with the organization’s policies and guidelines
• Inventory management: optical frames, lab, office supplies
• Maintaining and creating a safe, clean, organized and inviting environment for both patients/customers and staff by either assigned or assumed responsibilities