Optical Associate — Patient-First Eyewear Specialist

Medical Eyeglass Center, Inc.; Branford (CT); On-site; USD 35,000 - 48,000; Full time

Benefits offered by this job

401(k)

Health insurance

Dental insurance

Vision insurance

Life insurance

Employee discount

Paid time off

Referral program

Job summary

Medical Eyeglass Center, Inc. in Branford, CT is seeking an Optical Associate to join our team.

You’ll deliver outstanding service from selection to fitting and adjustments, working closely with patients and clinic staff to ensure a smooth, patient-centered eyewear experience. The role emphasizes accuracy, eye care, and sales skills, with duties including order processing, record-keeping, insurance coordination, frame adjustments, and lab coordination.

Qualifications

• High School Diploma or GED required.
• Minimum 6 months of experience in optical.
• Knowledge of frame adjustments and frame repairs.
• Experience taking accurate measurements (PD, seg height, optical center).
• Familiarity with optical lab processes and lens types (single vision, bifocal, progressive).
• Experience reading lenses using manual lensometer.
• Ability to handle insurance eligibility checks and authorizations.
• Strong attention to detail and accuracy when filling prescriptions.
• Ability to multitask in a fast-paced environment.
• Basic computer skills and experience with EHR or optical POS systems.

Responsibilities

• Provide patients with an outstanding eyewear experience, from selection to fitting and adjustments.
• Accurately process and complete orders through MEC’s point-of-sale systems.
• Maintain detailed records of prescriptions, orders, payments, and insurance claims.
• Review and track lab orders to ensure timely and accurate completion.
• Submit insurance claims, post payments, and follow up on outstanding receivables.
• Dispense prescription and nonprescription eyewear (and contact lenses where applicable.)
• Assist patients with eyewear adjustments, repairs, and cleaning.
• Maintain frame inventory, keeping displays organized, clean, and fully stocked.
• Review daily patient schedules to anticipate volume, insurance eligibility, and sales opportunities.
• Support inoffice promotions and marketing materials.
• Build positive working relationships with providers, technicians, and administrative staff.
• Maintain a professional and welcoming environment for patients and staff.

Skills

Eyewear fitting

Prescription reading

Customer service

Sales

Communication

MS Excel

Time management

Teamwork

Attention to detail

Learning mindset

Education

High School Diploma or GED

Tools

MS Excel

EHR / optical POS systems

Insurance portals

Job description

Medical Eyeglass Center, Inc. in Branford, CT is seeking an Optical Associate to join our team.

You’ll deliver outstanding service from selection to fitting and adjustments, working closely with patients and clinic staff to ensure a smooth, patient-centered eyewear experience. The role emphasizes accuracy, eye care, and sales skills, with duties including order processing, record-keeping, insurance coordination, frame adjustments, and lab coordination.