Ops Training & Excellence Lead | Multi-Market

Nuage Designs; Miami (FL); Presencial; USD 110.000 - 160.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Health insurance

401(k) match

Paid time off

Holiday pay

Travel between Miami and Chicago

Descripción de la vacante

Nuage Designs in Miami, FL is seeking an Operations Excellence & Training Manager to own standards, training, and performance auditing across our Miami and Chicago facilities.

This role requires leading SOP creation, bilingual materials, cross-market alignment, and hands-on training for hourly teams, with travel to Chicago and a focus on measurable improvements in accuracy, throughput, and safety.

Formación

• 8+ years in warehouse, distribution, logistics, or production operations, including hands-on time on the floor.
• Experience writing SOPs and building training programs that hourly teams actually used.
• Experience in a multi-site operation, with a track record of making two locations run the same way.
• Comfort with data: build/read accuracy or quality reports and trace defects to their causes.
• Ability to teach an hourly workforce with varied educational backgrounds using plain language, demonstrations, and repetition.
• Willingness to travel to Chicago regularly (estimated 20–30%) and work early mornings/weekends.

Responsabilidades

• Assess and consolidate SOPs across markets into a single, version-controlled library.
• Write SOPs in a visual, bilingual (English/Spanish) format for floor use.
• Standardize processes across markets and keep SOPs current as systems change.
• Build onboarding and certification programs for each operational function.
• Deliver training on the floor and in the classroom; develop certified trainers.
• Define measurable standards and run recurring audits and observations; identify root causes and drive corrective action.

Conocimientos

SOP writing

Training program design

On-floor coaching

Data analysis

Cross-market coordination

Travel readiness

Warehouse operations

Herramientas

WMS

ERP

RFID/barcode scanning

Descripción del empleo

Nuage Designs in Miami, FL is seeking an Operations Excellence & Training Manager to own standards, training, and performance auditing across our Miami and Chicago facilities.

This role requires leading SOP creation, bilingual materials, cross-market alignment, and hands-on training for hourly teams, with travel to Chicago and a focus on measurable improvements in accuracy, throughput, and safety.