Operations Training Manager

Nuage Designs; Miami (FL); On-site; USD 110,000 - 160,000; Full time

Benefits offered by this job

Health insurance

401(k) match

Paid time off

Holiday pay

Travel between Miami and Chicago

Job summary

Nuage Designs in Miami, FL is seeking an Operations Excellence & Training Manager to own standards, training, and performance auditing across our Miami and Chicago facilities.

This role requires leading SOP creation, bilingual materials, cross-market alignment, and hands-on training for hourly teams, with travel to Chicago and a focus on measurable improvements in accuracy, throughput, and safety.

Qualifications

• 8+ years in warehouse, distribution, logistics, or production operations, including hands-on time on the floor.
• Experience writing SOPs and building training programs that hourly teams actually used.
• Experience in a multi-site operation, with a track record of making two locations run the same way.
• Comfort with data: build/read accuracy or quality reports and trace defects to their causes.
• Ability to teach an hourly workforce with varied educational backgrounds using plain language, demonstrations, and repetition.
• Willingness to travel to Chicago regularly (estimated 20–30%) and work early mornings/weekends.

Responsibilities

• Assess and consolidate SOPs across markets into a single, version-controlled library.
• Write SOPs in a visual, bilingual (English/Spanish) format for floor use.
• Standardize processes across markets and keep SOPs current as systems change.
• Build onboarding and certification programs for each operational function.
• Deliver training on the floor and in the classroom; develop certified trainers.
• Define measurable standards and run recurring audits and observations; identify root causes and drive corrective action.

Skills

SOP writing

Training program design

On-floor coaching

Data analysis

Cross-market coordination

Travel readiness

Warehouse operations

Tools

WMS

ERP

RFID/barcode scanning

Job description

Operations Excellence & Training Manager

N U A G E D E S I G N S Miami, FL — with recurring travel to Chicago Reports to Director of Operations & Logistics Full-Time - Exempt

We elevate life’s most meaningful celebrations through inspired design, exceptional service, and genuine care.

About Nuage Designs

For over two decades, Nuage Designs has set the standard for couture linens and luxury event rentals — trusted by the world’s top event planners, Fortune 500 companies, and luxury hotels to make moments extraordinary.

Founded in Miami’s Wynwood district in 2004, we’ve grown into a team of over 140 across Miami, New York, and Chicago — and we’re just getting started. Now entering our most ambitious chapter yet, we’re doubling down on people who care deeply about quality, design, and the art of the unforgettable.

That growth is guided by how we work, not just what we make. We care deeply about our people, our partners, and our craft, and we elevate every experience by going beyond expectations at every touchpoint. We own the outcome, leading with integrity and holding ourselves accountable for the results we deliver — our products may be rented, but the results we deliver are ours. We win as one, building trusted partnerships and shared success through open collaboration, and we grow forward by staying curious, creative, and always learning.

We’re looking for exceptional people who are energized by growth, inspired by craft, and ready to help shape a company at an inflection point. If that sounds like you, we’d love to hear from you.

The Opportunity

Nuage Designs provides linen, furniture, and tabletop rentals for luxury events. This role owns operational standards, training, and performance auditing across our Miami and Chicago facilities.

Scope of Processes

• Warehouse operations, picking, loading and dispatch, returns and inspection, repairs, laundry handoff, fleet, and inventory management.

Key Responsibilities

Standard Operating Procedures

• Assess existing SOPs and practices across both markets, then consolidate them into a single, version-controlled library.
• Write SOPs in a visual, bilingual (English/Spanish) format that teams can use on the floor.
• Standardize processes across markets and keep SOPs current as processes and systems change.

Training

• Build onboarding and certification programs for each operational function.
• Deliver training on the floor and in the classroom.
• Develop certified trainers in each market, and manage cross-training and the seasonal training calendar.

Performance

• Define measurable standards for accuracy, throughput, on-time performance, quality, and safety.
• Run a recurring audit and observation program, reporting results by market, shift, and function.
• Identify root causes of operational errors and drive corrective action.

Multi-Market Operations

• Implement standards and training at new facilities.
• Develop a repeatable playbook across similar operations.

Qualifications & Experience

• 8+ years in warehouse, distribution, logistics, or production operations, including hands-on time on the floor.
• Demonstrated experience writing SOPs and building training programs that hourly teams actually used, not documents that were filed.
• Experience in a multi-site operation, with a track record of making two locations run the same way.
• Comfort with data: able to build and read an accuracy or quality report, and to trace a defect back to its cause.
• Ability to teach an hourly workforce with varied educational backgrounds — plain language, demonstration, repetition, patience.
• Willingness to work the hours the operation works, including early mornings and peak-season weekends, and to travel to Chicago regularly (estimated 20–30%, front‑loaded around launch).

Preferred

• Rental, hospitality, events, linen/laundry, or other closed-loop and reverse-logistics operations.
• Formal continuous improvement training (Lean, Six Sigma, TWI, or equivalent) applied in a practical, non-bureaucratic way.
• Experience implementing or operating alongside WMS, ERP, or RFID/barcode scanning systems.
• Experience standing up a new facility or entering a new market.

Physical Requirements

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this position. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

• Regularly required to stand, walk, bend, stoop, kneel, and reach throughout the workday while observing, auditing, and coaching on the warehouse floor.
• Frequently required to lift, carry, push, and pull items weighing up to 50 lbs unassisted; team lift required for items exceeding 50 lbs, including when demonstrating correct technique during training.
• Must be able to operate and demonstrate the operation of powered industrial equipment including forklifts and pallet jacks.
• Must be able to remain on feet for extended periods and move throughout large warehouse facilities in both Miami and Chicago.

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this position.

• This position operates in a warehouse environment across both the Miami and Chicago facilities, with exposure to varying temperatures, noise levels, dust, and moving equipment.
• Requires recurring travel between Miami and Chicago (estimated 20–30%, front‑loaded around the Chicago launch), including air travel.
• The employee may occasionally be required to work in outdoor loading dock areas subject to varying weather conditions.
• Personal Protective Equipment (PPE) including safety footwear, high visibility vests, and gloves is required in designated areas.
• Schedule flexibility is required, including early mornings, evenings, and peak-season weekends, aligned to the training and audit calendar.

Why Nuage Designs

Nuage is pleased to offer the following compensation package:

• Salary range: commensurate with experience.
• Benefit offerings including medical, dental, vision, and life insurance.
• 401K with company match.
• PTO.
• Holiday Pay.
• Travel between Miami and Chicago supported under Nuage’s travel and expense policy.

This job description in no way states or implies that these are the only duties to be performed by the employee(s) of this position. Employees will be required to follow any other job-related instructions and to perform any other job-related duties requested by any person authorized to give instructions or assignments.

Employment with Nuage Designs is at-will, meaning that either the employee or the Company may terminate the employment relationship at any time, with or without cause, and with or without notice. Nothing in this job description constitutes a contract of employment or a guarantee of continued employment.

Nuage Designs is an Equal Opportunity Employer. We are committed to creating a diverse and inclusive work environment and do not discriminate on the basis of race, color, religion, sex, sexual orientation, national origin, age, disability, veteran status, or any other characteristic protected by applicable federal, state or local law.

In accordance with the Americans with Disabilities Act (ADA) and applicable state and local laws, Nuage Designs provides reasonable accommodations to qualified individuals with disabilities. If you require reasonable accommodation to perform the essential functions of this position, to participate in the application or interview process, or to enjoy equal benefits and privileges of employment, please contact People & Culture. Requests for accommodation will be evaluated on a case-by-case basis and will not affect the applicant’s consideration for employment.