Ops Support & Data Insights Specialist — Annual Bonus

JD LOGISTICS US; New Jersey; On-site; USD 27,552 - 34,440; Full time

Job summary

JINGDONG Logistics is seeking a Business Support Specialist to join our Operations team in Middlesex/Old Bridge and nearby NJ locations. This full-time role focuses on data entry, document management, and coordinating third-party resources to keep operations running smoothly.

The ideal candidate has an associate degree or higher, strong Excel/PowerPoint skills, and at least one year of operations support experience.

Qualifications

• Associate's degree or above; all majors are welcome.
• Degrees in Business Administration, Operations Management, Computer Science, or related fields are preferred.
• At least one year of experience in operations support or a related role is preferred.
• Proficient in Microsoft Office, especially Excel and PowerPoint, with strong data analysis skills.
• Strong communication, coordination, problem-solving, and learning abilities.
• Detail-oriented, responsible, and able to work effectively in a team environment.
• Able to thrive in a fast-paced environment and manage multiple priorities under pressure.

Responsibilities

• Support daily operational activities, including data entry, information verification, and document management.
• Assist with the coordination and management of third-party workforce resources.
• Collect, organize, and analyze operational data and prepare reports to support business decisions.
• Coordinate cross-functional communication and collaboration to resolve operational issues and ensure projects are completed on schedule.
• Participate in process improvement initiatives and recommend solutions to enhance operational efficiency.
• Collect and respond to customer feedback, resolve issues in a timely manner, and help improve customer satisfaction.
• Complete additional tasks and projects assigned by management.

Skills

Microsoft Excel

PowerPoint

Data analysis

Communication

Teamwork

Education

Associate's degree or above

Business Administration / Operations Management / Computer Science or related fields preferred

Tools

Microsoft Office

Job description

JINGDONG Logistics is seeking a Business Support Specialist to join our Operations team in Middlesex/Old Bridge and nearby NJ locations. This full-time role focuses on data entry, document management, and coordinating third-party resources to keep operations running smoothly.

The ideal candidate has an associate degree or higher, strong Excel/PowerPoint skills, and at least one year of operations support experience.