Business Support Specialist

JD LOGISTICS US; New Jersey; On-site; USD 27,552 - 34,440; Full time

Job summary

JINGDONG Logistics is seeking a Business Support Specialist to join our Operations team in Middlesex/Old Bridge and nearby NJ locations. This full-time role focuses on data entry, document management, and coordinating third-party resources to keep operations running smoothly.

The ideal candidate has an associate degree or higher, strong Excel/PowerPoint skills, and at least one year of operations support experience.

Qualifications

• Associate's degree or above; all majors are welcome.
• Degrees in Business Administration, Operations Management, Computer Science, or related fields are preferred.
• At least one year of experience in operations support or a related role is preferred.
• Proficient in Microsoft Office, especially Excel and PowerPoint, with strong data analysis skills.
• Strong communication, coordination, problem-solving, and learning abilities.
• Detail-oriented, responsible, and able to work effectively in a team environment.
• Able to thrive in a fast-paced environment and manage multiple priorities under pressure.

Responsibilities

• Support daily operational activities, including data entry, information verification, and document management.
• Assist with the coordination and management of third-party workforce resources.
• Collect, organize, and analyze operational data and prepare reports to support business decisions.
• Coordinate cross-functional communication and collaboration to resolve operational issues and ensure projects are completed on schedule.
• Participate in process improvement initiatives and recommend solutions to enhance operational efficiency.
• Collect and respond to customer feedback, resolve issues in a timely manner, and help improve customer satisfaction.
• Complete additional tasks and projects assigned by management.

Skills

Microsoft Excel

PowerPoint

Data analysis

Communication

Teamwork

Education

Associate's degree or above

Business Administration / Operations Management / Computer Science or related fields preferred

Tools

Microsoft Office

Job description

Operations Business Support

Job Title: Business Support Specialist

Location: Middlesex, Old Bridge, Edgewater Park, Piscataway and Perth Amboy

Pay Range: $20.00 - $25.00 per hour + Annual Bonus

Employment Type: Full-Time Position

Responsibilities

• Support daily operational activities, including data entry, information verification, and document management.


• Assist with the coordination and management of third-party workforce resources.


• Collect, organize, and analyze operational data and prepare reports to support business decisions.


• Coordinate cross-functional communication and collaboration to resolve operational issues and ensure projects are completed on schedule.


• Participate in process improvement initiatives and recommend solutions to enhance operational efficiency.


• Collect and respond to customer feedback, resolve issues in a timely manner, and help improve customer satisfaction.


• Complete additional tasks and projects assigned by management.

Qualifications

• Associate's degree or above; all majors are welcome.


• Degrees in Business Administration, Operations Management, Computer Science, or related fields are preferred.


• At least one year of experience in operations support or a related role is preferred.


• Proficient in Microsoft Office, especially Excel and PowerPoint, with strong data analysis skills.


• Strong communication, coordination, problem-solving, and learning abilities.


• Detail-oriented, responsible, and able to work effectively in a team environment.


• Able to thrive in a fast-paced environment and manage multiple priorities under pressure.

At JINGDONG Logistics, we’re committed to building a diverse and inclusive workplace where everyone can thrive. We’re proud to be an equal opportunity employer and make all employment decisions without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, disability, age, veteran status, or any other protected characteristic.