Business Support Specialist

JD.COM; Jersey (GA); On-site; USD 27,552 - 34,440; Full time

Job summary

JINGDONG Logistics is seeking a Business Support Specialist to help our warehouse operations run smoothly across Middlesex, Old Bridge, Edgewater Park, Piscataway, and Perth Amboy. This full-time role focuses on data entry, verification, and document management.

You will coordinate third-party resources, analyze data, and prepare reports to support decisions. The role requires strong communication and teamwork in a fast-paced environment.

Qualifications

• Bachelor’s or higher degree not always required but preferred in business/ops
• Experience in operations support or related roles beneficial
• Proficiency in MS Excel and data analysis
• Strong communication and coordination skills
• Detail-oriented with ability to manage multiple priorities
• Team player capable in fast-paced environments

Responsibilities

• Support daily operational activities including data entry and document management
• Assist with coordination and management of third-party workforce resources
• Collect, organize, and analyze operational data and prepare reports
• Coordinate cross-functional communication to resolve issues and keep projects on schedule
• Participate in process improvements and recommend efficiency gains
• Collect and respond to customer feedback to improve satisfaction
• Complete additional tasks and projects as assigned by management

Skills

Data analysis

Microsoft Office

Communication

Teamwork

Education

Associate degree or higher

Business Administration

Operations Management

Computer Science

Tools

Excel

PowerPoint

Job description

Job Title: Business Support Specialist

Location: Middlesex, Old Bridge, Edgewater Park, Piscataway and Perth Amboy

Pay Range: $20.00 - $25.00 per hour + Annual Bonus

Employment Type: Full-Time

Position Overview

The Operations Business Support role is responsible for supporting JDL's warehouse operations to ensure efficient day-to-day business processes and deliver an excellent customer experience.

What You'll Do

• Support daily operational activities, including data entry, information verification, and document management.
• Assist with the coordination and management of third-party workforce resources.
• Collect, organize, and analyze operational data, and prepare reports to support business decisions.
• Coordinate cross-functional communication and collaboration to resolve operational issues and ensure projects are completed on schedule.
• Participate in process improvement initiatives and recommend solutions to enhance operational efficiency.
• Collect and respond to customer feedback, resolve issues in a timely manner, and help improve customer satisfaction.
• Complete additional tasks and projects assigned by management.

About You

• Associate's degree or above; all majors are welcome. Degrees in Business Administration, Operations Management, Computer Science, or related fields are preferred.
• At least one year of experience in operations support or a related role is preferred.
• Proficient in Microsoft Office, especially Excel and PowerPoint, with strong data analysis skills.
• Strong communication, coordination, problem-solving, and learning abilities.
• Detail-oriented, responsible, and able to work effectively in a team environment.
• Able to thrive in a fast-paced environment and manage multiple priorities under pressure.

At JINGDONG Logistics, we’re committed to building a diverse and inclusive workplace where everyone can thrive. We’re proud to be an equal opportunity employer and make all employment decisions without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, disability, age, veteran status, or any other protected characteristic.