Operations Business Support Specialist

JD LOGISTICS US; Georgia; On-site; USD 27,552 - 34,440; Full time

Benefits offered by this job

Annual Bonus

Job summary

JD LOGISTICS US is seeking an Operations Business Support Specialist to enhance day-to-day warehouse operations across various locations in Florida and Georgia. The role involves supporting operational tasks, managing resources, and improving customer satisfaction.

The ideal candidate will have an associate’s degree or higher, along with strong data analysis and communication skills. This full-time position offers a competitive hourly wage and an annual bonus.

Qualifications

• Associate’s degree or higher; preferred majors include Business Administration, Operations Management, or Computer Science.
• At least one year of experience in operations support or related role is preferred.
• Proficient in Microsoft Office, especially Excel and PowerPoint.

Responsibilities

• Support daily operational activities, including data entry and document management.
• Assist with managing third-party workforce resources.
• Collect and analyze operational data to prepare reports.
• Coordinate cross-functional communication to resolve operational issues.
• Participate in process improvement initiatives and recommend solutions.
• Respond to customer feedback and improve customer satisfaction.

Skills

Data analysis skills

Communication skills

Coordination

Problem-solving

Microsoft Excel

Microsoft PowerPoint

Education

Associate’s degree or above (preferred in Business Administration or related fields)

Job description

Job Title: Operations Business Support Specialist

Location: Orlando, Florida; Atlanta, Georgia; or Houston, Texas

Pay Range: $20.00 - $25.00 per hour + Annual Bonus

Employment Type: Full‑Time Position

Overview

The Operations Business Support role is responsible for supporting JDL's warehouse operations to ensure efficient day‑to‑day business processes and deliver an excellent customer experience.

What You’ll Do

• Support daily operational activities, including data entry, information verification, and document management.
• Assist with the coordination and management of third‑party workforce resources.
• Collect, organize, and analyze operational data, and prepare reports to support business decisions.
• Coordinate cross‑functional communication and collaboration to resolve operational issues and ensure projects are completed on schedule.
• Participate in process improvement initiatives and recommend solutions to enhance operational efficiency.
• Collect and respond to customer feedback, resolve issues in a timely manner, and help improve customer satisfaction.
• Complete additional tasks and projects assigned by management.

About You

• Associate’s degree or above; all majors are welcome.
• Degrees in Business Administration, Operations Management, Computer Science, or related fields are preferred.
• At least one year of experience in operations support or a related role is preferred.
• Proficient in Microsoft Office, especially Excel and PowerPoint, with strong data analysis skills.
• Strong communication, coordination, problem‑solving, and learning abilities.
• Detail‑oriented, responsible, and able to work effectively in a team environment.
• Able to thrive in a fast‑paced environment and manage multiple priorities under pressure.

Equal Opportunity

At JINGDONG Logistics, we’re committed to building a diverse and inclusive workplace where everyone can thrive. We’re proud to be an equal opportunity employer and make all employment decisions without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, disability, age, veteran status, or any other protected characteristic.