Business Support Specialist - Mandarin Required

JD.COM; Burlington (NJ); On-site; USD 28,000 - 34,000; Full time

Job summary

JD.COM is seeking an Operations Business Support Specialist (Mandarin Required) in Burlington, NJ. This full-time role supports warehouse operations, data entry, verification, and document management to ensure smooth daily processes and excellent customer experience.

You will coordinate third-party resources, analyze data, and prepare reports to guide decisions. Strong Mandarin, teamwork, and adaptability are essential in a fast-paced environment.

Qualifications

• Associate's degree or above; related fields preferred.
• At least 1 year in operations support or related role preferred.
• Proficient in Microsoft Office, esp. Excel and PowerPoint, with strong data analysis.

Responsibilities

• Support daily operational activities including data entry, verification, and document management.
• Assist with coordination and management of third-party workforce resources.
• Collect, organize, and analyze operational data and prepare reports for decisions.
• Coordinate cross-functional communication to resolve issues and ensure projects stay on schedule.
• Participate in process improvement initiatives and suggest efficiency solutions.
• Collect and respond to customer feedback to improve satisfaction.
• Complete additional tasks and projects as assigned by management.

Skills

Data entry

Data analysis

Communication

Problem-solving

Teamwork

Learning abilities

Detail-oriented

Education

Associate's degree or above (Business Admin / Ops / CS)

Tools

Microsoft Office

Excel

PowerPoint

Job description

Job Title: Operations Business Support Specialist - Mandarin Required

Location: Burlington, NJ

Pay Range: $20.00 - $25.00 per hour + Annual Bonus

Employment Type: Full-Time

Position Overview:

The Operations Business Support role is responsible for supporting JDL's warehouse operations to ensure efficient day-to-day business processes and deliver an excellent customer experience.

What You'll Do:

• Support daily operational activities, including data entry, information verification, and document management.
• Assist with the coordination and management of third-party workforce resources.
• Collect, organize, and analyze operational data, and prepare reports to support business decisions.
• Coordinate cross-functional communication and collaboration to resolve operational issues and ensure projects are completed on schedule.
• Participate in process improvement initiatives and recommend solutions to enhance operational efficiency.
• Collect and respond to customer feedback, resolve issues in a timely manner, and help improve customer satisfaction.
• Complete additional tasks and projects assigned by management.

About You:

• Associate's degree or above; all majors are welcome. Degrees in Business Administration, Operations Management, Computer Science, or related fields are preferred.
• At least one year of experience in operations support or a related role is preferred.
• Proficient in Microsoft Office, especially Excel and PowerPoint, with strong data analysis skills.
• Strong communication, coordination, problem-solving, and learning abilities.
• Detail-oriented, responsible, and able to work effectively in a team environment.
• Able to thrive in a fast-paced environment and manage multiple priorities under pressure.