Ops & Sales Leader for High-Volume Location

Serenity-Healthcare-1; Farmers Branch (TX); On-site; USD 100,000 - 120,000; Full time

Benefits offered by this job

Health, dental & vision coverage

401(k) retirement plan

PTO: 10 days to start; 15 after year 1

10 paid holidays

Job summary

Serenity is seeking an Operations Sales Manager to own a high-volume service location—responsible for the team, floor, numbers, sales pipeline, and member experience. The role blends operations leadership with revenue responsibility and requires a proven ability to drive revenue while running a tight operation.

You will lead visibly, hold your team to performance targets, and maintain high standards even when challenges arise.

Qualifications

• 10+ years of leadership experience with a blend of operations management and sales.
• Proven track record of meeting and exceeding sales targets.
• Demonstrated accountability to KPIs.
• Background in hospitality, upscale retail, or premium service operations is a strong advantage.
• Direct performance conversations with measurable outcomes.
• You identify and fix issues proactively.

Responsibilities

• Own the full day-to-day operation of a high-volume service location — staffing, workflow, floor presence, and output quality
• Drive sales performance across the location, holding yourself and your team accountable to clearly defined revenue targets and KPIs
• Set the performance standard for your team and hold it consistently through coaching, feedback, and structured accountability
• Ensure every member interaction is efficient, professional, and reflects Serenity's level of service while identifying and converting sales opportunities
• Track location KPIs — sales volume, conversion rates, efficiency, and quality scores — and use that data to make real operational and commercial decisions
• Identify underperformance early and address it directly, with clarity and follow-through

Skills

Leadership

Operations management

Sales

KPIs

Coaching

Job description

Serenity is seeking an Operations Sales Manager to own a high-volume service location—responsible for the team, floor, numbers, sales pipeline, and member experience. The role blends operations leadership with revenue responsibility and requires a proven ability to drive revenue while running a tight operation.

You will lead visibly, hold your team to performance targets, and maintain high standards even when challenges arise.