OPS REGULATORY SPECIALIST III - 79901904

State of Florida; Miami (FL); On-site; USD 24,000 - 34,000; Full time

Job summary

Florida Department of Business and Professional Regulation (DBPR) invites applicants for the OPS Regulatory Specialist III role in the Miami area. The position supports licenses, permits, and registrations for alcoholic beverages and tobacco, handling complex eligibility work and maintaining compliance with statutes.

As an OPS employee, you will perform non-sworn regulatory tasks, communicate clearly with applicants, and work within a team to ensure timely licensure and accurate data entry.

Qualifications

• Ability to multi-task on multiple issues independently.
• Ability to determine work priorities and ensure proper completion of assignments.
• Strong written and oral communication skills for diverse audiences.
• Knowledge of applicable statutes, rules, policies, and procedures.

Responsibilities

• Review license applications for licenses, permits, and registrations.
• Correspond with applicants about omissions or deficiencies in applications.
• Process routine and complex applications per policy and statutes.
• Independently determine eligibility for licensure and approve/deny accordingly.
• Communicate with supervisor on denial decisions and next steps.
• Update systems and logs accurately for licensure activities.
• Provide accurate guidance on licensure requirements to customers.

Skills

Multi-tasking

Prioritization

Written communication

Data analysis

Customer service

Microsoft Office

Team collaboration

Regulatory knowledge

Tools

Microsoft Office Suite (Word, Excel, PowerPoint)

Job description

OPS REGULATORY SPECIALIST III - 79901904

The State Personnel System is an E-Verify employer. For more information click on our E-Verify Website .

Requisition No:887062

Agency: Business and Professional Regulation

Working Title: OPS REGULATORY SPECIALIST III - 79901904

DIVISION OF ALCOHOLIC BEVERAGES & TOBACCO
OPS Regulatory Specialist III

Position # 79901904
Hiring Salary: $21.00 per hour

Open Competitive Announcement

Our Organization and Mission:

License efficiently. Regulate fairly. Florida counts on the Department of Business and Professional Regulation (DBPR) to ensure important matters are handled well. Responsibilities range from ensuring the safety of food service, maintaining the integrity of real estate transactions, furthering the transparency of condominium governance, and overseeing the qualifications of licensure that ensure work requiring a skilled professional is performed safely and sufficiently. DBPR’s stakeholders include these professionals and their customers alike.

Under the direction of Secretary Melanie S. Griffin, DBPR oversees many of Florida’s professions and industries in the areas above, and many more which can be seen on our website: http://www.myfloridalicense.com/DBPR/.

The Work You Will Do:

The Florida Division of Alcoholic Beverages and Tobacco licenses the manufacture, distribution, sale, and service of alcoholic beverage and tobacco products in Florida, including receipt and processing of license applications; collection and auditing of taxes and fees paid by licensees; and enforcement of the laws and regulation of the alcoholic beverage and tobacco industries, pursuant to Chapters 210, 561-565, 567-569, Florida Statutes. The division's three bureaus - Licensing, Auditing and Enforcement - comprise a team of approximately 325 personnel fulfilling the regulatory obligations of the division throughout the state.

This position is assigned a variety of regulatory activities for the review of applications and the issuance of licenses, permits, and registrations for the sale of alcoholic beverages and tobacco. This position works independently performing professional work involving eligibility determination activities for the issuance of alcoholic beverage, cigarette, and tobacco licenses, permits, and registrations.

This challenging position provides the selected applicant the opportunity to help businesses open in Florida and/or assist our industry members with ensuring they maintain compliance with licensing laws. Applicants who can successfully communicate in complex administrative law matters will excel in this position.

The selected candidate in this position performs the following work and other related activities:

• Reviewing applications for licenses, permits, and registrations to ensure the applicants, premises, and locations are qualified for licensure.
• Corresponding and communicating with applicants regarding omissions or deficiencies in license applications.
• Processing routine and complex applications based upon department policy, Florida Administrative Code, or Florida Statutes.
• Independently evaluating qualifications and requirements to determine eligibility for licensure.
• Independently determining approval or denial of applications submitted for completeness, accuracy, and compliance.
• Effectively communicating with the supervisor in the event of a denial for further action.
• Updating all necessary systems, logs, and other applicable data systems consistently and accurately.
• Providing excellent service, accurate information, and specific guidance to internal and external customers regarding licensure functions.
• Processing fee payments to ensure all monies received are deposited in the correct bank account accurately and timely, per established agency receipting procedures.
• Accurately responding to internal and external inquiries concerning licensure requirements as well as other pertinent information regarding laws, rules, compliance, policies, and procedures .

This position is a non-sworn Other Personal Service (OPS) position located within the Bureau of Licensing

This OPS employment is a temporary employer/employee relationship used for accomplishing short term or intermittent tasks. OPS employees are at-will employees and are subject to actions such as pay changes, changes to work assignment, and terminations at the discretion of the agency head or designee.

Your Specific Responsibilities:

Covered within the section above (The Work You Will Do)

Knowledge, Skills, and Abilities:

• Ability to multi-task, working on multiple issues simultaneously and independently.
• Ability to determine work priorities and ensure proper completion of work assignments.
• Ability to communicate effectively, both orally and in writing, by understanding written sentences and paragraphs in work related documents, by talking with others to effectively convey information, by actively listening to others, and by communicating effectively with others in writing as indicated by the needs of the audience.
• Knowledge of and ability to understand and apply applicable statutes, rules, policies, and procedures.
• Ability to compile, organize, and analyze data as well as present findings.
• Ability to establish and maintain effective working relationships with others.
• Knowledge of computer systems and software used to perform writing, calculating, and data entry tasks, and licensing application processing functions; and,
• Ability to handle telephone calls in a courteous and effective manner.
• Must be willing to accept the position with a salary of $21.00 per hour.
• Must have two (2) years of customer service experience.
• Must have experience using Microsoft Office Suite (Microsoft Word, Excel, and PowerPoint).

Preferred

Preference will be awarded to applicants possessing experience with inputting and/or reviewing data within an automated data records system.

The Benefits of Working for the State of Florida OPS:

“ Working for the State of Florida is more than a paycheck. The State’s compensation package for OPS employees working 30 or more hours per week include:

• Tax favored accounts including health saving accounts and dependent care reimbursement accounts - voluntary participation.
• Life Insurance - voluntary participation.
• Participation in dental, vision, and other supplemental pretax plans - voluntary.
• Florida FICA Alternative Plan that affords OPS team members with an excellent opportunity to accumulate moneytoward future retirement goals [401(a)] - mandatory participation.

***Information contained in responses to Qualifying Questions concerning education, experience, knowledge, skills and/or abilities must also be disclosed on the State of Florida Employment Application. ***

Position Notes:

This advertisement may be used to fill current and future vacancies within the Miami Office for up to six months from date of opening.

Notes:

To maintain fairness and integrity in our hiring process, the use of Artificial Intelligence (AI) tools to answer qualifying questions or participate in interviews is strictly prohibited. Applicants must provide their own, authentic responses during all stages of the evaluation and recruitment process. Any candidate found using AI to assist in their answers will be disqualified from consideration

If you are the selected candidate for this position and hold a current license through the Florida Department of Business & Professional Regulation, you may be required to place your license in an inactive status.

The Florida Department of Business and Professional Regulation requires all job applicants, interns, volunteers and contractors to pass a Level 2 background check as per Chapter 435, Florida Statutes which consists of fingerprinting and a check of local, state, and national law enforcement records. Employees will be retained in the state and national rap back program, providing real-time arrest hit notifications. This check must be completed before you can start working or contracting.

Applicants requiring a reasonable accommodation, as defined by the Americans with Disabilities Act, must contact the DBPR Human Resources (HR) Office at [phone]. DBPR requests applicants notify HR in advance to allow sufficient time to provide the accommodation.

The State of Florida supports a Drug-Free workplace. All employees must be subject to reasonable suspicion drug testing in accordance with Section 112.0455, F.S., Drug-Free Workplace Act.

Location:

MIAMI, FL, US, 33055 MIAMI, FL, US, 33101 MIAMI, FL, US, 33122 MIAMI, FL, US, 33125 MIAMI, FL, US, 33126 MIAMI, FL, US, 33127 MIAMI, FL, US, 33128 MIAMI, FL, US, 33130 MIAMI, FL, US, 33131 MIAMI, FL, US, 33132 MIAMI, FL, US, 33134 MIAMI, FL, US, 33135 MIAMI, FL, US, 33136 MIAMI, FL, US, 33137 MIAMI, FL, US, 33138 MIAMI, FL, US, 33142 MIAMI, FL, US, 33144 MIAMI, FL, US, 33145 MIAMI, FL, US, 33147 MIAMI, FL, US, 33150 MIAMI, FL, US, 33155 MIAMI, FL, US, 33157 MIAMI, FL, US, 33160 MIAMI, FL, US, 33161 MIAMI, FL, US, 33162 MIAMI, FL, US, 33165 MIAMI, FL, US, 33166 MIAMI, FL, US, 33167 MIAMI, FL, US, 33168 MIAMI, FL, US, 33169 MIAMI, FL, US, 33172 MIAMI, FL, US, 33173 MIAMI, FL, US, 33174 MIAMI, FL, US, 33175 MIAMI, FL, US, 33176 MIAMI, FL, US, 33177 MIAMI, FL, US, 33178 MIAMI, FL, US, 33180 MIAMI, FL, US, 33181 MIAMI, FL, US, 33183 MIAMI, FL, US, 33184 MIAMI, FL, US, 33186 MIAMI, FL, US, 33189 MIAMI, FL, US, 33194 MIAMI, FL, US, 33199 MIAMI, FL, US, 33256 MIAMI, FL, US, 33283

For assistance, call the People First Service Center at [phone] Monday - Friday, 8:00 a.m. to 6:00 p.m., Eastern time. Pursuant to Florida Law, 110.211 F. S., the State of Florida is an EEO employer.