OPS REGULATORY SPECIALIST III - 79901911

State of Florida; Jacksonville (FL); On-site; USD 24,000 - 34,000; Full time

Job summary

The Florida Division of Alcoholic Beverages and Tobacco within DBPR is seeking an OPS Regulatory Specialist III in JACKSONVILLE, FL. This role conducts review of license applications, certifies eligibility, and issues licenses, permits, and registrations related to alcoholic beverages and tobacco.

The position requires strong customer service and the ability to interpret statutes, rules, and procedures. It offers a competitive hourly salary and opportunities to support Florida businesses in

Qualifications

• Must have two (2) years of customer service experience.
• Experience using Microsoft Office Suite (Word, Excel, and PowerPoint).
• Ability to communicate in complex administrative law matters.

Responsibilities

• Review applications for licenses, permits, and registrations to ensure the applicants, premises, and locations are qualified for licensure.
• Corresponding and communicating with applicants regarding omissions or deficiencies in license applications.
• Processing routine and complex applications based upon department policy, Florida Administrative Code, or Florida Statutes.
• Independently evaluating qualifications and requirements to determine eligibility for licensure.
• Independently determining approval or denial of applications submitted for completeness, accuracy, and compliance.
• Updating all necessary systems, logs, and other applicable data systems consistently and accurately.
• Providing excellent service, accurate information, and specific guidance to internal and external customers regarding licensure functions.
• Processing fee payments to ensure all monies received are deposited in the correct bank account accurately and timely, per established agency receipting procedures.

Skills

Ability to multi-task

Prioritization

Effective communication

Understanding laws & procedures

Data analysis

Relationship building

Licensing systems knowledge

Telephone handling

Tools

Microsoft Office

Job description

OPS REGULATORY SPECIALIST III - 79901911

Agency: Business and Professional Regulation

Working Title: OPS REGULATORY SPECIALIST III - 79901911

Position # 79901911

Hiring Salary: $21.00 per hour

The State Personnel System is an E-Verify employer.

DIVISION OF ALCOHOLIC BEVERAGES & TOBACCO OPS Regulatory Specialist III

Our Organization and Mission

License efficiently. Regulate fairly. Florida counts on the Department of Business and Professional Regulation (DBPR) to ensure important matters are handled well. Responsibilities range from ensuring the safety of food service, maintaining the integrity of real estate transactions, furthering the transparency of condominium governance, and overseeing the qualifications of licensure that ensure work requiring a skilled professional is performed safely and sufficiently. DBPR’s stakeholders include these professionals and their customers alike.

Under the direction of Secretary Melanie S. Griffin, DBPR oversees many of Florida’s professions and industries in the areas above, and many more which can be seen on our website: http://www.myfloridalicense.com/DBPR/.

The Work You Will Do

The Florida Division of Alcoholic Beverages and Tobacco licenses the manufacture, distribution, sale, and service of alcoholic beverage and tobacco products in Florida, including receipt and processing of license applications; collection and auditing of taxes and fees paid by licensees; and enforcement of the laws and regulation of the alcoholic beverage and tobacco industries, pursuant to Chapters 210, 561-565, 567-569, Florida Statutes. The division's three bureaus - Licensing, Auditing and Enforcement - comprise a team of approximately 325 personnel fulfilling the regulatory obligations of the division throughout the state.

This position is assigned a variety of regulatory activities for the review of applications and the issuance of licenses, permits, and registrations for the sale of alcoholic beverages and tobacco. This position works independently performing professional work involving eligibility determination activities for the issuance of alcoholic beverage, cigarette, and tobacco licenses, permits, and registrations.

This challenging position provides the selected applicant the opportunity to help businesses open in Florida and/or assist our industry members with ensuring they maintain compliance with licensing laws. Applicants who can successfully communicate in complex administrative law matters will excel in this position.

The selected candidate in this position performs the following work and other related activities:

• Reviewing applications for licenses, permits, and registrations to ensure the applicants, premises, and locations are qualified for licensure.


• Corresponding and communicating with applicants regarding omissions or deficiencies in license applications.


• Processing routine and complex applications based upon department policy, Florida Administrative Code, or Florida Statutes.


• Independently evaluating qualifications and requirements to determine eligibility for licensure.


• Independently determining approval or denial of applications submitted for completeness, accuracy, and compliance.


• Effectively communicating with the supervisor in the event of a denial for further action.


• Updating all necessary systems, logs, and other applicable data systems consistently and accurately.


• Providing excellent service, accurate information, and specific guidance to internal and external customers regarding licensure functions.


• Processing fee payments to ensure all monies received are deposited in the correct bank account accurately and timely, per established agency receipting procedures.


• Accurately responding to internal and external inquiries concerning licensure requirements as well as other pertinent information regarding laws, rules, compliance, policies, and procedures.

THIS OPS employment is a temporary employer/employee relationship used for accomplishing short term or intermittent tasks. OPS employees are at-will employees and are subject to actions such as pay changes, changes to work assignments, and terminations at the discretion of the agency head or designee.

Your Specific Responsibilities

Covered within the section above (The Work You Will Do)

Knowledge, Skills, and Abilities

• Ability to multi-task, working on multiple issues simultaneously and independently;


• Ability to determine work priorities and ensure proper completion of work assignments;


• Ability to communicate effectively, both orally and in writing, by understanding written sentences and paragraphs in work related documents, by talking with others to effectively convey information, by actively listening to others, and by communicating effectively with others in writing as indicated by the needs of the audience;


• Knowledge of and ability to understand and apply applicable statutes, rules, policies, and procedures;


• Ability to compile, organize, and analyze data as well as present findings;


• Ability to establish and maintain effective working relationships with others;


• Knowledge of computer systems and software used to perform writing, calculating, and data entry tasks, and licensing application processing functions; and,


• Ability to handle telephone calls in a courteous and effective manner.


• Must be willing to accept the position with a salary of $21.00 per hour.


• Must have two (2) years of customer service experience.


• Must have experience using Microsoft Office Suite (Microsoft Word, Excel, and Powerpoint).

Preferred

Preference will be awarded to applicants possessing experience with inputting and/or reviewing data within an automated data records system.

The Benefits of Working for the State of Florida

Working for the State of Florida is more than a paycheck. The State’s total compensation package for employees features a highly competitive set of employee benefits.

Information contained in responses to Qualifying Questions concerning education, experience, knowledge, skills and/or abilities must also be disclosed on the State of Florida Employment Application.

To maintain fairness and integrity in our hiring process, the use of Artificial Intelligence (AI) tools to answer qualifying questions or participate in interviews is strictly prohibited. Applicants must provide their own, authentic responses during all stages of the evaluation and recruitment process. Any candidate found using AI to assist in their answers will be disqualified from consideration.

If you are the selected candidate for this position and hold a current license through the Florida Department of Business & Professional Regulation, you may be required to place your license in an inactive status.

Applicants must complete all fields in the Candidate Profile. Work history, hours worked, and formal education are required to qualify for this position. Responses to Qualifying Questions must be verifiable in the Candidate Profile. Resumes and other documentation can be attached to provide additional information.

The Florida Department of Business and Professional Regulation requires all job applicants, interns, volunteers and contractors to pass a Level 2 background check as per Chapter 435, Florida Statutes which consists of fingerprinting and a check of local, state, and national law enforcement records. Employees will be retained in the state and national rap back program, providing real-time arrest hit notifications. This check must be completed before you can start working or contracting.

The State of Florida is an Equal Opportunity Employer/Affirmative Action Employer and does not tolerate discrimination or violence in the workplace.

The Florida Department of Business & Professional Regulation is committedto increasing recruitment and hiring of individuals with disabilities andimproving employment outcomes.

Candidates requiring a reasonable accommodation, as defined by the Americans with Disabilities Act, must contact the DBPR Human Resources (HR) Office at [phone]. DBPR requests applicants notify HR in advance to allow sufficient time to provide the accommodation.

Males applicants born on or after October 1, 1962, will not be eligible for hire or promotion unless they are registered with the Selective Services System (SSS) before their 26th birthday, or have a Letter of Registration Exemption from the SSS. For more information, please visit the SSS website: http://www.sss.gov.

The Department of Business and Professional Regulation will only hire U. S. citizens and lawfully authorized alien workers. Our agency participates in the E-Verify System which is a federal government electronic database available for employers to use to verify the identity and employment eligibility of all persons hired to work in the United States.

Candidates requiring a reasonable accommodation, as defined by the Americans with Disabilities Act, must notify the agency hiring authority and/or People First Service Center (1-866-663-4735). Notification to the hiring authority must be made in advance to allow sufficient time to provide the accommodation.

The State of Florida supports a Drug-Free workplace. All employees are subject to reasonable suspicion drug testing in accordance with Section 112.0455, F.S., Drug-Free Workplace Act.

Location

JACKSONVILLE, FL, US, 32202
JACKSONVILLE, FL, US, 32224
JACKSONVILLE, FL, US, 32231
JACKSONVILLE, FL, US, 32218
JACKSONVILLE, FL, US, 32250
JACKSONVILLE, FL, US, 32207
JACKSONVILLE, FL, US, 32246
JACKSONVILLE, FL, US, 32256
JACKSONVILLE, FL, US, 32206
JACKSONVILLE, FL, US, 32210
JACKSONVILLE, FL, US, 32204
JACKSONVILLE, FL, US, 32259
JACKSONVILLE, FL, US, 32225
JACKSONVILLE, FL, US, 32212
JACKSONVILLE, FL, US, 32254
JACKSONVILLE, FL, US, 32226
JACKSONVILLE, FL, US, 33207
JACKSONVILLE, FL, US, 32244
JACKSONVILLE, FL, US, 32208
JACKSONVILLE, FL, US, 32219
JACKSONVILLE, FL, US, 32216
JACKSONVILLE, FL, US, 32209
JACKSONVILLE, FL, US, 32205
JACKSONVILLE, FL, US, 32222
JACKSONVILLE, FL, US, 32221
JACKSONVILLE, FL, US, 32211

For assistance, call the People First Service Center at [phone] Monday - Friday, 8:00 a.m. to 6:00 p.m., Eastern time. Pursuant to Florida Law, 110.211 F. S., the State of Florida is an EEO employer.