OPS RCC PUBLIC RECORDS TECHNICIAN - 76808853

State of Florida; Jacksonville (FL); On-site; USD 35,000 - 45,000; Full time

Benefits offered by this job

State of Florida 401(a) FICA Alternate

Reemployment Assistance

State Group Insurance benefits

Deferred Compensation

Employee Assistance Program

Job summary

The Florida Department of Highway Safety and Motor Vehicles (FLHSMV) seeks an OPS RCC Public Records Technician to document and fulfill public record requests for the Florida Highway Patrol. You will analyze data, apply policy procedures, and coordinate with multiple teams to ensure timely delivery.

Candidates should have strong attention to detail, ability to handle sensitive information, and experience with government records systems.

Qualifications

• Knowledge of planning, coordination and execution of business functions.
• Attention to detail and thoroughness in work.
• Excellent customer service and ability to assist diverse clients.
• Strong interpersonal skills and teamwork abilities.
• Knowledge of state laws, policies and procedures.
• Clear oral communication and ability to present ideas.
• Problem solving and sound judgment for recommendations.
• Proficient writing and ability to produce organized documents.
• Technical proficiency with MS Office, SharePoint and records systems.

Responsibilities

• Document and fulfill public record requests for the Florida Highway Patrol.
• Acknowledge and process requests in a timely fashion.
• Coordinate with records technicians, administrative staff and managers.
• Plan and schedule activities to meet unit goals and objectives.

Skills

Administration & Management

Attention to Detail

Customer Service

Interpersonal Skills

Laws, Policies & Procedures

Oral Communication

Problem Solving

Writing

Technology

Education

High School diploma or GED

Tools

Microsoft Word

Microsoft Excel

Microsoft Outlook

Internet

SharePoint

People First

Driver and Vehicle Information Database

GovQA

Job description

OPS RCC PUBLIC RECORDS TECHNICIAN - 76808853

The State Personnel System is an E-Verify employer.

Agency: Highway Safety and Motor Vehicle

Working Title: OPS RCC PUBLIC RECORDS TECHNICIAN - 76808853

*Other Personal Services (OPS) Opportunity*

*Open Competitive Advertisement*

To be considered for this position, applicant responses to qualifying questions must be clearly stated within the employment history. Software systems, actual work experience, and years of employment must be clearly defined, or the application may not be considered for the position.

The Organization

The Florida Department of Highway Safety and Motor Vehicles (FLHSMV) provides highway safety and security through excellence in service, education, and enforcement. With a workforce of approximately 4,500 employees throughout the state, the Department is leading the way to A Safer Florida through the efficient and professional execution of its core mission: the issuance of driver licenses, vehicle tags and titles, and operation of the Florida Highway Patrol.

Our Benefits Include

• State of Florida 401(a) FICA Alternative Plan*
• Reemployment Assistance (Unemployment Compensation)
• Participation in certain State Group Insurance benefits (must meet eligibility requirements)
• Deferred Compensation
• Employee Assistance Program

To learn more about FLHSMV and why it’s a great place to work, visit our website at: flhsmv.gov/careers.

If you're seeking employment with a meaningful mission, opportunities for skill growth and career advancement, competitive medical and life insurance, retirement benefits, ample vacation and sick leave, paid holidays, and educational assistance, consider building your career at FLHSMV!

Duties and Responsibilities

The primary focus of this position is to document and fulfill public record requests that are made to the Florida Highway Patrol. The requests are required to be acknowledged and processed in a timely fashion. Requires skill in analyzing and interpreting data and policy procedures in to arrive at logical conclusion or recommendations. Incumbents communicate with other records technicians, FHP troop administrative support personnel responsible for delivery of public records, and managers as required, to coordinate efforts of others within the organizational unit and/or coordinate activities between units. The job requires planning and scheduling activities to accomplish individual and unit goals and objectives.

Knowledge, Skills, and Abilities

• Administration and Management- Knowledge of planning, coordination and execution of business functions, resource allocation and production.
• Attention to Detail - Is thorough when performing work and conscientious about attending to detail.
• Customer Service -Works with clients and customers (that is, any individuals who use or receive the services or products that your work unit produces, including the general public, individuals who work in the agency, other agencies or organizations outside the Government) to assess their needs, provide information or assistance, resolve their problems or satisfy their expectations; knows about available products and services; is committed to providing quality products and services.
• Interpersonal Skills - Shows understanding, friendliness, courtesy, tact, empathy, concern, and politeness to others; develops and maintains effective relationships with others; may include effectively dealing with individuals who are difficult, hostile, or distressed; relates well to people from varied backgrounds and different situations; is sensitive to cultural diversity, race, gender, disabilities and other individual differences.
• Laws, Policies and Procedures - Knowledge of, and ability to apply, state, federal and case law and DHSMV operations, policies, and procedures.
• Oral Communication - Expresses ideas and facts to individuals or groups effectively; makes clear and convincing oral presentations; listens to others; facilitates an open exchange of ideas.
• Problem Solving - Identifies problems; determines accuracy and relevance of information; uses sound judgment to generate and evaluate alternatives and to make recommendations.
• Writing - Recognizes or uses correct English grammar, punctuation, and spelling; communicates information (for example, facts, ideas or messages) in a succinct and organized manner; produces written information, which may include technical material that is appropriate for the intended audience.
• Technology- Uses computers and computer applications effectively, to include Microsoft Word, Microsoft Excel, Microsoft Outlook, Internet, SharePoint, People First, Driver and Vehicle Information Database, and GovQA.

Job Related Requirements

• The position you are applying is subject to a Level 2 background and CJIS security clearance, to include fingerprinting as a condition of employment pursuant to Chapter 110.1127, 435 and 943, Florida Statutes. As an applicant for positions requiring CJIS security clearance, you are required to disclose criminal records that have been sealed or expunged.
• This position requires the incumbent to have and maintain a valid driver’s license in good standing. This means there can be no cancellations, suspensions, or revocations for a minimum of three years prior to employment and for the duration of employment. There can be no more than three chargeable crashes or any violation of Chapter 316, Florida Statutes, during any consecutive three-year period prior to and throughout employment.
• High School diploma or G.E.D. equivalent required.

General Information

• The state of Florida hires only U.S. citizens and lawfully authorized alien workers. All selected applicants are required to provide identification and either proof of U.S. citizenship or proof of authorization to work in the U.S. The Florida Department of Highway Safety and Motor Vehicles (FLHSMV) does not participate in employment sponsorship for work visa status (e.g., H-1B) or for Curricular Practical Training (CPT) or Optional Practical Training (OPT, STEM OPT).
• Applicants being considered for employment will be required to submit to a fingerprint-based background investigation, which will include a check of the criminal history records of the FBI. Fingerprints and associated information/biometrics will be retained in the FBI’s Next GenerationIdentification (NGI) system and fingerprints may continue to be compared against fingerprints submitted to or retained by NGI.
• In accordance with Section 110.1128, Florida Statutes, male applicants who were required to register with the Selective Service System must provide proof of registration or documentation verifying exemption status during the hiring process.
• The elements of the selection process may include a skill assessment and/or oral interview.
• OPS employees at FLHSMV are paid biweekly. All state employees are required to participate in the direct deposit program pursuant to s. 110.113 Florida Statutes.

Candidates requiring a reasonable accommodation, as defined by the Americans with Disabilities Act, must notify the agency hiring authority and/or People First Service Center (1-866-663-4735). Notification to the hiring authority must be made in advance to allow sufficient time to provide the accommodation.

The State of Florida supports a Drug-Free workplace. All employees are subject to reasonable suspicion drug testing in accordance with Section 112.0455, F.S., Drug-Free Workplace Act.

Location

JACKSONVILLE, FL, US, 32209 JACKSONVILLE, FL, US, 33207 JACKSONVILLE, FL, US, 32259 JACKSONVILLE, FL, US, 32246 JACKSONVILLE, FL, US, 32219 JACKSONVILLE, FL, US, 32202 JACKSONVILLE, FL, US, 32225 JACKSONVILLE, FL, US, 32226 JACKSONVILLE, FL, US, 32212 JACKSONVILLE, FL, US, 32254 JACKSONVILLE, FL, US, 32222 JACKSONVILLE, FL, US, 32256 JACKSONVILLE, FL, US, 32231 JACKSONVILLE, FL, US, 32207 JACKSONVILLE, FL, US, 32210 JACKSONVILLE, FL, U.S, 32218 JACKSONVILLE, FL, US, 32244 JACKSONVILLE, FL, US, 32206 JACKSONVILLE, FL, US, 32216 JACKSONVILLE, FL, US, 32204 JACKSONVILLE, FL, US, 32224 JACKSONVILLE, FL, US, 32211 JACKSONVILLE, FL, US, 32205 JACKSONVILLE, FL, US, 32221 JACKSONVILLE, FL, US, 32208 JACKSONVILLE, FL, US, 32250

For assistance, call the People First Service Center at [phone] Monday - Friday, 8:00 a.m. to 6:00 p.m., Eastern time. Pursuant to Florida Law, 110.211 F. S., the State of Florida is an EEO employer.