Ops Program Manager

Payoneer Inc.; United States; On-site; USD 45,000 - 80,000; Full time

Job summary

Payoneer in Shanghai is seeking a highly analytical and strategic professional to lead APAC and China expansion, driving operational excellence across the end-to-end ops process.

The role requires fluency in English and Japanese or Vietnamese, collaboration with GTM, product, and local operations, and the ability to translate local nuances into global product requirements.

You will work onsite in Shanghai, partnering with local teams to streamline workflows and improve customer experience.

Qualifications

• 5+ years in payment, consulting, or e-commerce roles.
• Fluent in English and Japanese or Vietnamese.
• Strong understanding of APAC business and regulatory nuances.
• Experience leading cross-functional programs to improve customer experience.

Responsibilities

• Collaborate and track GTM strategies for APAC features and products.
• Use data analysis to identify opportunities and optimize operations funnel.
• Monitor APAC market trends and translate local nuances into global product requirements.
• Work with GTM, product, and local ops teams to execute strategic initiatives.
• Evaluate potential payment industry partners and contribute to vendor negotiations.

Skills

Data analysis

Cross-functional collaboration

APAC market knowledge

Education

Finance/Economics Bachelor/Master

Job description

About Payoneer

Founded in 2005, Payoneer is the global financial platform that removes friction from doing business across borders, with a mission to connect the world’s underserved businesses to a rising global economy. We’re a community with over 2,500 colleagues all over the world, working to serve customers, and partners in over 190 countries and territories.

By taking the complexity out of the financial workflows–including everything from global payments and compliance to multi-currency and workforce management, to providing working capital and business intelligence–we give businesses the tools they need to work efficiently worldwide and grow with confidence.

We are seeking a highly analytical and strategic professional candidate to join Payoneer. This Role is critical in driving our APAC + China regions’ expansion and operational excellence to streamline the entire ops process.

The ideal candidate possesses a unique blend of top-tier strategic thinking and hands‑on data analysis. To ensure seamless collaboration with local partners and stakeholders, fluency in either Japanese or Vietnamese is a mandatory requirement for this position.

Full time | Shanghai | Onsite

What you will do

• Collaborate and track the development of GTM strategies for new features and products tailored to APAC market. Able to design a localized process to seamless the CX.
• Able to utilize data analysis to identify potential opportunities and optimize the funnel for operation team to meet customer expectations.
• Monitor competitive landscapes, and business trend in the APAC digital markets. Translate local nuances into global product requirements.
• Work closely with GTM, product, and local operations teams to ensure strategic initiatives are executed effectively.
• Evaluate potential partners in the payment industry, leading strategic discussions and contributing to deal negotiation with vendors.

Who you are

• Finance/Economics Bachelor/Master’s degree. Minimum 5+ years of work experience in payment/consulting/e-commerce companies
• Fluent in English and either Japanese or Vietnamese (both written and spoken) to effectively manage local stakeholders.
• Deep understanding of APAC local business, and regulatory nuances
• Professional experience in leading cross function programs to improve customer experience with business tactical initiatives
• Strong data analysis skill is a plus.

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The Payoneer Ways of Working

Act as our customer’s partner on the inside

Learning what they need and creating what will help them go further.

Do it. Own it.

Being fearlessly accountable in everything we do.

Continuously improve

Always striving for a higher standard than our last.

Build each other up

Helping each other grow, as professionals and people.

We are committed to providing a diverse and inclusive workplace. Payoneer is an equal opportunity employer, and all qualified applicants will receive consideration for employment no matter your race, color, ancestry, religion, sex, sexual orientation, gender identity, national origin, age, disability status, protected veteran status, or any other characteristic protected by law. If you require reasonable accommodation at any stage of the hiring process, please speak to the recruiter managing the role for any adjustments. Decisions about requests for reasonable accommodation are made on a case‑by‑case basis.