Senior Ops Tech Specialist

Payoneer Inc.; United States; On-site; USD 105,000 - 183,000; Full time

Job summary

Payoneer is seeking a Senior Operations Technology Specialist (AI & Automation) to lead scalable, automated, AI‑driven solutions across our operations ecosystem. This hands-on role combines low-code platforms, custom development, and AI integration to replace manual tasks with self-service workflows.

You will translate business requirements into technical designs, own delivery through design, build and iteration, and drive improvements across Zendesk and internal tools with a sprint-driven

Qualifications

• Proven experience leveraging AI tools and LLMs to accelerate development and automate tasks.
• Hands-on Azure experience with Function Apps, Automation, Logic Apps and Azure DevOps.
• Experience integrating REST APIs and building cohesive technical ecosystems.

Responsibilities

• Own the end-to-end health, stability and scalability of operational systems and tools.
• Lead design and development of automated and self-service AI-driven workflows.
• Manage ticketing and integrations, driving process automation and efficiency.
• Plan work in two-week sprints balancing reliability with continuous improvement.
• Collaborate with Operations, Product and Engineering to translate needs into solutions.

Skills

AI & Prompt Eng

Azure Platform

REST API

Agile & Ops

Business Translation

Problem Solving

Independent Work

Power Platform

Tools

Zendesk

Salesforce

Job description

About Payoneer

Founded in 2005, Payoneer is the global financial platform that removes friction from doing business across borders, with a mission to connect the world’s underserved businesses to a rising global economy. We’re a community with over 2,500 colleagues all over the world, working to serve customers, and partners in over 190 countries and territories.

By taking the complexity out of the financial workflows–including everything from global payments and compliance to multi-currency and workforce management, to providing working capital and business intelligence–we give businesses the tools they need to work efficiently worldwide and grow with confidence.

Role summary:

We are seeking a Senior Operations Technology Specialist (AI & Automation) to lead the design and implementation of scalable, automated, and AI‑driven technical solutions across our operational ecosystem. This is a hands‑on builder role, designed for an OpsTech professional who thrives on creating efficient, reliable business systems using a combination of low‑code platforms, custom development, and advanced AI integration.

The ideal candidate excels at translating high‑level business and operational requirements into robust technical solutions, owning delivery from initial design through implementation and iteration. You will manage your work through structured sprint cycles, balancing operational stability with continuous improvement, and proactively identifying opportunities to replace manual processes with intelligent, self‑service, and AI‑powered workflows.

Glilot, Israel
Hynrid
Full-time

What you'll do:

• Own the end-to-end technical health, stability, and scalability of operational systems and internal tools
• Manage and continuously optimize the Zendesk ticketing ecosystem, including workflows, integrations, and automation
• Lead the design and development of automated and self-service solutions to reduce manual effort and improve operational efficiency
• Own the resolution of complex technical issues, from investigation through root cause and permanent fix
• Plan and execute work within a two-week sprint cycle, balancing operational reliability with continuous improvement and innovation
• Design, build, and maintain system integrations and new platform capabilities supporting Operations and CX teams
• Leverage AI capabilities (including LLM-based applications and multi-agent systems) to enhance system intelligence and automate decision-making
• Identify manual, repetitive processes and transform them into scalable, AI-driven workflows
• Partner closely with Operations, Product, and Engineering stakeholders to translate business needs into technical solutions
• Ensure internal tools are reliable, observable, secure, and continuously evolving through proactive improvements and monitoring

Who you are:

• AI & Prompt Engineering: Proven experience leveraging cutting-edge AI tools and Large Language Models (LLMs) to accelerate development, automate complex tasks, and enhance solution quality. Must demonstrate an ability to craft sophisticated prompts and integrate AI outputs into functional workflows.
• Azure Platform Expertise: Hands-on experience building and managing solutions within the Azure ecosystem, specifically:
  • Function Apps (Serverless compute)
  • Automation Accounts (Process automation and configuration)
  • Logic Apps (Workflow orchestration)
  • Azure DevOps (Boards, Repos, and Pipelines)
• API Integration: Proven experience working with REST APIs to connect disparate systems and build cohesive technical ecosystems.
• Agile & Operations: Must have experience working within a formal ticketing system (ZenDesk, SF) and delivering work through structured sprints.
• Business Translation: A demonstrated ability to take high-level business requirements and architect the technical "how-to" from scratch.
• Problem Solving: Excellent analytical skills with a track record of troubleshooting complex environment issues independently.
• Ability to work independently and manage multiple tasks effectively
• Microsoft Power Platform: Experience with Power Apps or Power Automate.

Advantage:

• Data & Scripting: Advantage for candidates with strong proficiency in data manipulation and scripting (PowerShell, Bash, or SQL).
• Coding: Advantage Experience with Python coding is a significant plus.
• Familiarity with additional languages.

The Payoneer Ways of Working

Act as our customer’s partner on the inside

Learning what they need and creating what will help them go further.

Do it. Own it.

Being fearlessly accountable in everything we do.

Continuously improve

Always striving for a higher standard than our last.

Build each other up

Helping each other grow, as professionals and people.

We are committed to providing a diverse and inclusive workplace. Payoneer is an equal opportunity employer, and all qualified applicants will receive consideration for employment no matter your race, color, ancestry, religion, sex, sexual orientation, gender identity, national origin, age, disability status, protected veteran status, or any other characteristic protected by law. If you require reasonable accommodation at any stage of the hiring process, please speak to the recruiter managing the role for any adjustments. Decisions about requests for reasonable accommodation are made on a case-by-case basis.