Customer Relations Associate

Payoneer Inc.; United States; On-site; USD 60,000 - 90,000; Full time

Job summary

Payoneer Inc. is recruiting a Customer Relations Associate to drive customer engagement, adoption, and long-term value. The role blends customer success, account management, and sales, partnering with internal teams to grow the business while ensuring an excellent customer experience.

Shanghai onsite, full-time position. Responsibilities include proactive account growth, identifying upsell opportunities, maintaining regular client engagement, and supporting cross-functional campaigns to improve

Qualifications

• Bachelor’s degree or above and English CET-4.
• 2+ years experience in sales, customer success, or account management.
• Strong understanding of sales planning, customer engagement, and pipeline management.
• Excellent communication, negotiation, and presentation skills.
• Strong analytical skills with sensitivity to market trends and customer needs.
• Good command of English and proficiency in Microsoft Office tools.
• Experience in cross-border e-commerce, fintech, or payments industry is a plus.

Responsibilities

• Proactively manage and grow assigned accounts to achieve revenue targets.
• Identify upsell opportunities (e.g., HV product adoption, volume growth).
• Maintain regular and structured engagement with covered MAs based on defined contact frequency.
• Build strong relationships to enhance client retention and satisfaction.
• Drive participation in marketing and product campaigns.
• Follow up on leads and track conversion performance to meet campaign targets.
• Monitor customer sentiment and ensure high CSAT performance.
• Coordinate with internal teams to resolve operational issues.
• Work closely with Marketing and Operations to support client needs and initiatives.

Skills

Customer-centric

Problem solving

Communication skills

Attention to detail

Self-motivated

Team collaboration

Education

Bachelor’s degree or above and English CET-4

Tools

Microsoft Office

Job description

About Payoneer

Founded in 2005, Payoneer is the global financial platform that removes friction from doing business across borders, with a mission to connect the world’s underserved businesses to a rising global economy. We’re a community with over 2,500 colleagues all over the world, working to serve customers, and partners in over 190 countries and territories.

By taking the complexity out of the financial workflows–including everything from global payments and compliance to multi-currency and workforce management, to providing working capital and business intelligence–we give businesses the tools they need to work efficiently worldwide and grow with confidence.

The Customer Relations Associate is responsible for driving customer engagement, business adoption and long-term value creation for Payoneer’s customers.

This role combines customer success, account management, and sales execution, working closely with internal teams to deliver business growth while ensuring excellent customer experience.

Shanghai | Onsite | Full time

What you will do

• Revenue Growth & Account Development
  • Proactively manage and grow assigned accounts to achieve revenue targets
  • Identify upsell opportunities (e.g., HV product adoption, volume growth)
• Client Engagement & Relationship Management
  • Maintain regular and structured engagement with covered MAs based on defined contact frequency
  • Build strong relationships to enhance client retention and satisfaction
• Campaign Execution & Conversion
  • Drive participation in marketing and product campaigns
  • Follow up on leads and track conversion performance to meet campaign targets
• Customer Experience Management
  • Monitor customer sentiment and ensure high CSAT performance
  • Coordinate with internal teams to resolve operational issues
• Cross-functional Collaboration
  • Work closely with Marketing, and Operations teams to support client needs and initiatives
  • Provide feedback from clients to improve products and processes

Who you are:

• Customer centric with problem solving mindset
• Self-motivated to reach resolution, proactive and willing to take ownership
• Great communication skills
• Attention to details

Qualification requirement:

• Bachelor’s degree or above and English CET-4
• 2+ years experience in sales, customer success, or account management
• Strong understanding of sales planning, customer engagement, and pipeline management
• Excellent communication, negotiation, and presentation skills
• Strong analytical skills with sensitivity to market trends and customer needs
• Good command of English and proficiency in Microsoft Office tools
• Experience in cross-border e-commerce, fintech, or payments industry is a plus

#SL-L3

The Payoneer Ways of Working

Act as our customer’s partner on the inside Learning what they need and creating what will help them go further.

Do it. Own it. Being fearlessly accountable in everything we do.

Continuously improve Always striving for a higher standard than our last.

Build each other up Helping each other grow, as professionals and people.

We are committed to providing a diverse and inclusive workplace. Payoneer is an equal opportunity employer, and all qualified applicants will receive consideration for employment no matter your race, color, ancestry, religion, sex, sexual orientation, gender identity, national origin, age, disability status, protected veteran status, or any other characteristic protected by law. If you require reasonable accommodation at any stage of the hiring process, please speak to the recruiter managing the role for any adjustments. Decisions about requests for reasonable accommodation are made on a case‑by‑case basis.