OPS - Operations Analyst II - 73991016

Business and Financial Operations; Tallahassee (FL); Vor Ort; USD 40.000 - 60.000; Vollzeit

Zusammenfassung

Florida Department of Revenue's Information Services Program, Production Support unit seeks an OPS professional in Tallahassee to support the Child Support Program. The role involves monitoring a Cherwell ticketing queue, updating batch job requests in SAP, triage of batch job failures, and verification of processing through the OPCon scheduler.

Clear written and verbal communication with customers and users is essential.

Qualifikationen

• One year of data processing experience (excluding data entry) or batch job operations experience.
• Two years of customer service.
• Knowledge of Cherwell ticketing and SAP systems.
• Experience with batch job monitoring and OPCon job scheduler software.
• Effective verbal and written communication skills.

Aufgaben

• Monitor and manage a Cherwell ticketing queue.
• Review and update batch job requests using SAP.
• Triages batch job failures and verifies processing through OPCon.
• Communicate with customers and users effectively.

Kenntnisse

Data processing

Customer service

Verbal & written communication

Tools

Cherwell ticketing

SAP

OPCon

Jobbeschreibung

This OPS position in the Florida Department of Revenue's Information Services Program, Production Support unit provides support to the Child Support Program in Tallahassee. The analyst monitors and manages a Cherwell ticketing queue, reviews and updates batch job requests using SAP, triages batch job failures, and verifies batch job processing through the OPCon job scheduler. The role requires effective written and verbal communication with customers and users.

Key qualifications:

• One year of data processing experience (excluding data entry) or batch job operations experience
• Two years of customer service
• Knowledge of Cherwell ticketing and SAP systems
• Experience with batch job monitoring and OPCon job scheduler software
• Effective verbal and written communication skills