OPS - OPERATIONS ANALYST II - 73991016

My Florida CFO; Tallahassee, Northern (FL, KY); Hybrid; USD 42,000 - 62,000; Full time

Job summary

The Florida Department of Revenue's Information Services Program in Tallahassee seeks an OPS - Operations Analyst II to monitor and manage batch processing using Cherwell and SAP. You will triage batch job failures, create user requests, and ensure timely processing through the OPS environment.

Effective written and verbal communication with customers and users is essential. On-site work hours apply, with background checks and standard state employee requirements.

Qualifications

• One year of data processing experience (excluding data entry) or batch job operations experience.
• Two years of customer service experience.

Responsibilities

• Triage batch job failures and monitor queue health.
• Create user requests and quality assurance tickets for produced documents.
• Verify batch job processing using ISP's automatic scheduler (OPCon).
• Communicate with customers and users in written and verbal form.

Skills

Batch job operations

Data processing

Customer service

Cherwell ticketing

Verbal communication

Written communication

Tools

Cherwell ticketing

SAP system

Job description

Select how often (in days) to receive an alert:

The State Personnel System is an E-Verify employer. For more information click on our E-Verify Website .

Requisition No:882237

Agency: Department of Revenue

Working Title: OPS - OPERATIONS ANALYST II - 73991016

The Florida Department of Revenue’s Child Support Program helps children get the financial support they need and deserve, promoting more stable childhoods and brighter futures. We are committed to maintaining a diverse workforce and providing employment opportunities to veterans and individuals who have a disability. To learn more about the Department of Revenue’s excellent array of benefits, visit our website .

JOB SUMMARY:

This is an OPS position working in the Department of Revenue's Information Services Program (ISP) with the Production Support unit in Tallahassee, FL. This position supports DOR Child Support Program by monitoring and managing a Cherwell ticketing que. Candidate will review and update batch job requests using Cherwell variants using SAP system. Duties include but are not limited to triaging batch job failures, creating user requests and quality assurance tickets for produced documents. Verify batch job processing through ISP's automatic job scheduler software (OPCon). Candidate must be able to effectively communicate with customers and users both written and verbally.

MINIMUM REQUIREMENTS:

• One year of data processing experience (excluding data entry) or batch job operations experience.
• Two years of customer service.

SPECIAL NOTES:

• Position is located at the CCOC Campus (2450 Shumard Oak Blvd.) in Tallahassee and is not eligible for Telework.
• Work Hours are from (8:00 AM - 5:00 PM), Monday - Friday.

SCREENING DISCLAIMER:

Your responses to qualifying questions must be verifiable by skills and/or experiences you stated on your candidate profile and/or resume.

ARTIFICIAL INTELLIGENCE (AI) DISCLAIMER:

In assessing job applicants, the Department of Revenue values authenticity, independent thought, and accuracy in applicants’ responses. Therefore, applicants should not use artificial intelligence (AI) tools to assist in any manner with skills verification tests, online assessments, production of required work samples, or during the interview process. Applicants who submit or provide AI generated or AI assisted responses may be disqualified from consideration.

SKILLS VERIFICATION TEST OR ONLINE SKILLS ASSESSMENT:

If you meet the minimum job requirements, we might require you to take a skills verification test or an online skills assessment to be considered for an interview.

CANDIDATE POOL:

Future vacancies may be filled from this advertisement for a period of up to six months.

CRIMINAL BACKGROUND CHECKS:

You will be required to undergo a National Level-2 criminal background check which requires you to provide your fingerprints.

WORK AUTHORIZATION REQUIREMENTS:

The Department of Revenue does not hire individuals who require H-1B visa sponsorship to work in the United States. Candidates who require H-1B visa sponsorship will not be considered for this position. Candidates who require participation in the STEM Optional Practical Training (STEM OPT) program must possess a qualifying STEM degree that is directly related to the duties of this position, in accordance with U.S. Citizenship and Immigration Services (USCIS) regulations.

Candidates requiring a reasonable accommodation, as defined by the Americans with Disabilities Act, must notify the agency hiring authority and/or People First Service Center (1-866-663-4735). Notification to the hiring authority must be made in advance to allow sufficient time to provide the accommodation.

The State of Florida supports a Drug-Free workplace. All employees are subject to reasonable suspicion drug testing in accordance with Section 112.0455, F.S., Drug-Free Workplace Act.

For assistance, call the People First Service Center at [phone] Monday - Friday, 8:00 a.m. to 6:00 p.m., Eastern time. Pursuant to Florida Law, 110.211 F. S., the State of Florida is an EEO employer.