Ops Excellence Manager - Retail Performance & Coaching

circlek; Jacksonville (FL); On-site; USD 60,000 - 90,000; Full time

Job summary

Circle K is seeking a capable operations leader to support District Managers through coaching, training, and development across multiple sites in the Jacksonville area. You will review KPI performance with RDOs and DMs, drive BU programs, and implement new initiatives to improve store results.

The role requires strong presentation and training skills, travel ability, and a valid driver’s license. This full-time position emphasizes collaboration, leadership, and cross-functional coordination

Qualifications

• Bachelor’s degree in business, or related field preferred.
• Three to five years of retail business experience in multi-site leadership or more are preferred; including minimum of two years of management responsibility.
• Ability to present in meetings and conduct training.
• Ability to mentor District Managers and support RDOs.
• Ability to supervise and manage the functions related to employees on roll-out teams.
• Expertise with Microsoft Outlook, Excel, Power Point and Word preferred.
• Ability to travel, to include overnight.
• A current valid driver’s license is required to operate a company vehicle.
• Ability to speak and write in the English language.
• Bilingualism (French and English), both written and oral, is essential if located in the Eastern Canada Business Unit

Responsibilities

• Supports RDOs in coaching, training and development of the DMs.
• Reviews KPIs performance with RDOs and DMs to close gaps.
• Leads operations programs and ensures BU compliance (EZ Visit, store audits, Closed Loop).
• Leads implementation and training of new operations programs.
• Supports NTIs, R&Rs, and acquisitions integration.
• Acts as the BU communications gatekeeper.
• Reviews shrink results and actions on shrink plans with DMs.
• Ensures Quorso/EasyOps missions are actioned and engagement is maintained.
• Reviews audits results and works with RDOs and DMs for coaching and store improvement.
• Store supplies & waste management POC with reporting oversight to coach and budgets.
• Provides analysis of store P&Ls.
• Other admin, reporting, and CK360 updates.
• Store visits 3 days/week.

Skills

Leadership

Team player

Self-directed

Self-motivated

Coaching & mentoring

Training

Communication skills

Flexibility & pivot

Change management

Problem solving

Operations & marketing knowledge

English language

Education

Bachelor’s degree in business, or related field

Tools

Microsoft Outlook

Excel

PowerPoint

Word

Job description

Circle K is seeking a capable operations leader to support District Managers through coaching, training, and development across multiple sites in the Jacksonville area. You will review KPI performance with RDOs and DMs, drive BU programs, and implement new initiatives to improve store results.

The role requires strong presentation and training skills, travel ability, and a valid driver’s license. This full-time position emphasizes collaboration, leadership, and cross-functional coordination