Operations Excellence Lead — Store Performance & Training

Circle K; Jacksonville (FL); On-site; USD 60,000 - 80,000; Full time

Job summary

Circle K is seeking a multi-site retail leader based in the United States to coach, train, and develop District Managers and RDOs. You will review BU OPS KPIs, lead compliant operations programs, and coordinate training for new initiatives across stores. Strong communication, mentoring, and travel ability are essential.

The role emphasizes ensuring audits, shrink actions, and budgets are managed, with reporting oversight and participation in CK360 updates. 2-3 store visits weekly are expected.

Qualifications

• Bachelor’s degree in business, or related field preferred. Other combinations of job-related experience and education that meet the requirements may be substituted
• Three to five years of retail business experience in multi-site leadership or more are preferred; including minimum of two years of management responsibility
• Ability to present in meetings and conduct training
• Ability to mentor District Managers and support RDOs
• Ability to supervise and manage the functions related to employees on roll-out teams
• Expertise with Microsoft Outlook, Excel, Power Point and Word preferred
• Ability to travel, to include overnight
• A current valid driver’s license is required to operate a company vehicle
• Ability to speak and write in the English language
• Bilingualism (French and English), both written and oral, is essential if located in the Eastern Canada Business Unit

Responsibilities

• Supports RDOs in the coaching, training and development of the DMs
• Reviews periodic reporting and works with RDOs and DMs on the BU OPS KPIs performance to close gaps and improve performance
• Leads operations programs and ensures BU compliance (EZ Visit, store audits, Closed Loop, etc.)
• Leads implementation and training of new operations programs
• Supports RDOs and DMs for NTIs, RRs, and acquisitions integration
• Acts as the BU communications gatekeeper
• Reviews shrink results and actions on shrink action plans with DMs
• Ensures Quorso/EasyOps missions are actioned, and engagement level is maintained
• Reviews audits results and works with RDOs and DMs for coaching and store improvement
• Store supplies & waste management POC with reporting oversight to coach and work within budgets
• Provides analysis of store P&Ls
• Other admin, reporting, and CK360 updates
• Store visits 3 days/week

Skills

Leadership

Coaching

Training

Communication

Problem solving

Operations knowledge

Team player

Self-directed

Flexibility

Change management

Education

Bachelor’s degree in business, or related field

Tools

Microsoft Outlook

Excel

PowerPoint

Word

Job description

Circle K is seeking a multi-site retail leader based in the United States to coach, train, and develop District Managers and RDOs. You will review BU OPS KPIs, lead compliant operations programs, and coordinate training for new initiatives across stores. Strong communication, mentoring, and travel ability are essential.

The role emphasizes ensuring audits, shrink actions, and budgets are managed, with reporting oversight and participation in CK360 updates. 2-3 store visits weekly are expected.