Logistics Operations & Dispatch Coordinator

FedEx Group; Whitsett (NC); On-site; USD 45,000 - 65,000; Full time

Job summary

FedEx Corporation in Whitsett, NC is seeking a logistics-focused dispatcher to coordinate linehaul dispatch and ensure on-time delivery. The role emphasizes DOT compliance, equipment maintenance, and accurate data entry across Vision/VRP systems.

Ideal candidates bring strong customer service, time management and multitasking skills, with experience in dock operations and MS Office. The position is full-time and on-site at the facility in Whitsett, NC.

Qualifications

• High school diploma or GED required; Bachelor’s degree in Business, Logistics or related area preferred.
• Administrative support, customer service or dock operations experience preferred.

Responsibilities

• Monitor facility reporting metrics related to service, safety, cost and quality daily and investigate issues.
• Communicate with BC/AOs of ICs/ISPs about load plan changes and update Vision/VRP systems.
• Investigate customer service complaints and communicate resolutions to ensure satisfaction.
• Escalate unresolved issues to management as needed.
• Maintain vehicle maintenance information and ensure DOT compliance for assets.
• Create and maintain files for equipment and insurance/maintenance docs.
• Create DOT-compliant files for all drivers (IC/ISP/Temporary).
• Assist in corrective action plans after BCSA findings.
• Coordinate dispatch of linehaul equipment and enter events in systems for timely delivery.
• Investigate delays, accidents, and equipment failures and implement contingency plans.
• May perform driver release audits (contractor stations) and organize driver training.
• Perform other duties as assigned.

Skills

Customer service

Time management

Multitasking

Verbal communication

Written communication

Data interpretation

Microsoft Office

DOT regulations

Vision/VRP systems

Education

High school diploma or GED

Bachelor’s degree in Business/Logistics or related area

Tools

Vision/VRP systems

Job description

FedEx Corporation in Whitsett, NC is seeking a logistics-focused dispatcher to coordinate linehaul dispatch and ensure on-time delivery. The role emphasizes DOT compliance, equipment maintenance, and accurate data entry across Vision/VRP systems.

Ideal candidates bring strong customer service, time management and multitasking skills, with experience in dock operations and MS Office. The position is full-time and on-site at the facility in Whitsett, NC.