Ops & Chargeback Optimization Project Manager

HP; Richland (WA); On-site; USD 80,000 - 110,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

Disability insurance

Employee assistance program

Flexible spending account

Life insurance

Parental leave and paid time off

Job summary

HP is seeking a Project Manager to partner with Amazon and drive the operational side of the US Consumer Sales organization. You will own the monitoring of penalties, root-cause analysis, and corrective actions to improve processes and reduce costs.

You will work with cross-functional teams to design, implement, and measure key process improvements, ensuring compliance and alignment with HP’s strategic goals.

Qualifications

• Four-year or Graduate Degree in Sales, Marketing, Business Administration, or related discipline or commensurate work experience.
• Typically 1-2 years of work experience, preferably in business operations, business process improvement, change management, or related field.

Responsibilities

• Work directly with the sales team and multiple product categories.
• Identify root causes and corrective actions with Amazon partners.
• Support execution of strategic plans to improve and optimize business processes.
• Design architecture of key processes and capabilities aligned with long-term vision.
• Collaborate across departments to integrate processes into the organization.
• Use data analytics to identify trends and opportunities for cost reduction and revenue enhancement.
• Monitor KPIs and provide insights for improvement.
• Apply standard project management and quality improvement methodologies.
• Identify risks in process changes and ensure regulatory compliance.
• Mentor junior team members and align activities with strategic objectives.

Skills

Accounting

Agile Methodology

Auditing

Automation

Business Operations

Business Process

Business Requirements

Change Management

Continuous Improvement

Data Analysis

Finance

KPIs

Lean Manufacturing

Lean Six Sigma

Process Improvement

Project Management

SAP Applications

Six Sigma

Supply Chain

Workflow Management

Education

Four-year or Graduate Degree in Sales, Marketing, Business Administration, or related discipline

Tools

SAP Applications

Job description

HP is seeking a Project Manager to partner with Amazon and drive the operational side of the US Consumer Sales organization. You will own the monitoring of penalties, root-cause analysis, and corrective actions to improve processes and reduce costs.

You will work with cross-functional teams to design, implement, and measure key process improvements, ensuring compliance and alignment with HP’s strategic goals.