US Consumer Sales - Amazon Project Manager

HP; California (MO); On-site; USD 80,000 - 110,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

Disability insurance

Employee assistance program

Flexible spending account

Life insurance

Generous time off

11 paid holidays

Paid vacation and sick leave

Job summary

HP's US Consumer Sales team is seeking an Amazon Project Manager to work directly with Amazon and internal partners on operational processes and chargebacks. You will monitor penalties, analyze root causes, and drive improvements to protect HP's costs.

The role collaborates with the sales organization across categories (Print, Supplies, PS, Peripherals), uses data analytics to identify trends, and applies project management methods to ensure compliant, efficient operations.

Qualifications

• Four-year or graduate degree in related field.
• Typically 1-2 years of work experience, preferably in business operations or process improvement, or an advanced degree with 2-3 years of experience.
• CSOP certification is preferred.

Responsibilities

• Work directly with the sales team and across categories (Print, Supplies, PS, Peripherals).
• Engage with Amazon teams to identify root causes and corrective actions.
• Support execution of strategic plans for process improvements and capabilities.
• Design architectures of processes and capabilities aligned with long-term vision.
• Collaborate across departments to integrate processes into the organization.
• Use data analytics to identify trends and opportunities for cost reduction and revenue growth.
• Monitor KPIs and provide insights for improvement.
• Apply project management and quality improvement methodologies.
• Identify risks and ensure regulatory compliance.

Skills

Accounting

Agile Methodology

Auditing

Automation

Business Operations

Business Process

Business Requirements

Change Management

Continuous Improvement

Data Analysis

Finance

Key Performance Indicators

Lean Manufacturing

Lean Six Sigma

Process Improvement

Project Management

SAP Applications

Six Sigma

Supply Chain

Workflow Management

Effective Communication

Results Orientation

Learning Agility

Digital Fluency

Customer Centricity

Education

Four-year or Graduate Degree in Sales, Marketing, Business Administration, or related discipline

Tools

SAP Applications

Job description

US Consumer Sales - Amazon Project Manager

Description - This Project Manager role will work directly with Amazon and this person will be part of the US Consumer Sales organization. This person will specifically focus on the operational side of our business with Amazon and be responsible for all operational chargebacks. If HP does not meet the operational expectations of Amazon, then Amazon can send a chargeback penalty to HP. This project manager will track all penalties and work very closely with internal and external partners to identify and correct the root cause to avoid further penalties. This project manager is responsible for saving a very significant amount of money for HP. The role monitors performance metrics, identifies opportunities for improvement, and ensures alignment with strategic objectives and regulatory compliance.

Responsibilities

• Work directly with the sales team as well as every category (Print, Supplies, PS, and Peripherals).
• Engage with various teams within Amazon to also identify root-causes and corrective actions.
• Supports the execution of strategic plans for the improvement and optimization of business processes and capabilities across the organization.
• Designs the architecture of key processes and capabilities, ensuring that they are aligned with the overall business architecture and long-term vision.
• Collaborates with various departments and business units to ensure that processes and capabilities are integrated seamlessly into the broader organization.
• Utilizes data analytics and modeling techniques to identify trends, patterns, and opportunities for process improvement, cost reduction, and revenue enhancement.
• Monitors performance metrics and KPIs for processes and capabilities and provides insights for improvement.
• Utilizes standard project management and quality improvement methodologies in process improvement approaches.
• Identifies risks associated with process changes and capabilities, ensuring business continuity and compliance with regulatory requirements.
• Provides guidance and mentorship to junior team members, helping them develop their skills and expertise.
• Ensures that all processes and capabilities are aligned with the strategic objectives and adapt to changing business needs.

Education & Experience Recommended

• Four-year or Graduate Degree in Sales, Marketing, Business Administration, or any other related discipline or commensurate work experience or demonstrated competence.
• Typically has 1-2 years of work experience, preferably in business operations, business process improvement, change management, or a related field or an advanced degree with 2-3 years of work experience.

Preferred Certifications

• Certified Sales Operations Professional (CSOP)

Knowledge & Skills

• Accounting
• Agile Methodology
• Auditing
• Automation
• Business Operations
• Business Process
• Business Requirements
• Change Management
• Continuous Improvement Process
• Data Analysis
• Finance
• Key Performance Indicators (KPIs)
• Lean Manufacturing
• Lean Six Sigma
• Process Improvement
• Project Management
• SAP Applications
• Six Sigma Methodology
• Supply Chain
• Workflow Management

Cross-Org Skills

• Effective Communication
• Results Orientation
• Learning Agility
• Digital Fluency
• Customer Centricity

Impact & Scope

• Impacts multiple teams and may act as a team or project leader providing direction to team activities and facilitates information validation and team decision making process.

Complexity

• Responds to moderately complex issues within established guidelines.

Disclaimer

This job description describes the general nature and level of work performed in this role. It is not intended to be an exhaustive list of all duties, skills, responsibilities, knowledge, etc. These may be subject to change and additional functions may be assigned as needed by management.

Benefits

• Health insurance
• Dental insurance
• Vision insurance
• Long term/short term disability insurance
• Employee assistance program
• Flexible spending account
• Life insurance
• Generous time off policies, including; 4-12 weeks fully paid parental leave based on tenure
• 11 paid holidays
• Additional flexible paid vacation and sick leave ( US benefits overview )

The base pay range for this role is $80,000 to $110,000 annually with additional opportunities for pay in the form of bonus and/or equity (applies to US candidates only). Pay varies by work location, job-related knowledge, skills, and experience.

HP offers a comprehensive benefits package for this position, including:

Job - Sales Operations

Schedule - Full time

Shift - Shift 1, 0% premium (United States of America)

Travel - 25%

Relocation - No Equal Opportunity Employer (EEO) -

HP, Inc. provides equal employment opportunity to all empl

The compensation and benefits information is accurate as of the date of this posting. The Company reserves the right to modify this information at any time, with or without notice, subject to applicable law.