US Consumer Sales - Amazon Project Manager

HP; United States; On-site; USD 80,000 - 110,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

Disability insurance

Employee assistance program

Flexible spending account

Life insurance

Paid parental leave

Job summary

HP is seeking a Project Manager in the US Consumer Sales organization to manage operations with Amazon, focusing on chargebacks, penalties, and root-cause analysis. You will track penalties, partner across internal and external teams, and drive cost savings while aligning with strategic objectives and compliance.

The role emphasizes process design, performance monitoring, and continuous improvement through analytics and project management practices.

Qualifications

• Four-year or Graduate Degree in Sales, Marketing, Business Administration, or related discipline or commensurate work experience
• Typically has 1-2 years of work experience, preferably in business operations, business process improvement, change management, or related field
• Certified Sales Operations Professional (CSOP) preferred

Responsibilities

• Work directly with the sales team and all product categories.
• Engage with Amazon teams to identify root causes and corrective actions.
• Support strategic plans for process improvement and capabilities.

Skills

Accounting

Agile Methodology

Auditing

Automation

Business Operations

Business Process

Change Management

Data Analysis

Finance

KPIs

Lean Manufacturing

Lean Six Sigma

Process Improvement

Project Management

SAP Applications

Six Sigma

Supply Chain

Workflow Management

Education

Four-year or Graduate Degree in Sales, Marketing, Business Administration, or related discipline

1-2 years of related work experience in business operations or process improvement

Tools

CSOP (Preferred)

CSOP Certification

Job description

Description

This Project Manager role will work directly with Amazon and this person will be part of the US Consumer Sales organization. This person will specifically focus on the operational side of our business with Amazon and be responsible for all operational chargebacks. If HP does not meet the operational expectations of Amazon, then Amazon can send a chargeback penalty to HP. This project manager will track all penalties and work very closely with internal and external partners to identify and correct the root cause to avoid further penalties. This project manager is responsible for saving a very significant amount of money for HP. The role monitors performance metrics, identifies opportunities for improvement, and ensures alignment with strategic objectives and regulatory compliance.

Responsibilities

• Work directly with the sales team as well as every category (Print, Supplies, PS, and Peripherals).
• Engage with various teams within Amazon to also identify root-causes and corrective actions.
• Supports the execution of strategic plans for the improvement and optimization of business processes and capabilities across the organization.
• Designs the architecture of key processes and capabilities, ensuring that they are aligned with the overall business architecture and long-term vision.
• Collaborates with various departments and business units to ensure that processes and capabilities are integrated seamlessly into the broader organization.
• Utilizes data analytics and modeling techniques to identify trends, patterns, and opportunities for process improvement, cost reduction, and revenue enhancement.
• Monitors performance metrics and KPIs for processes and capabilities and provides insights for improvement.
• Utilizes standard project management and quality improvement methodologies in process improvement approaches.
• Identifies risks associated with process changes and capabilities, ensuring business continuity and compliance with regulatory requirements.
• Provides guidance and mentorship to junior team members, helping them develop their skills and expertise.
• Ensures that all processes and capabilities are aligned with the strategic objectives and adapt to changing business needs.

Education & Experience

Recommended

• Four-year or Graduate Degree in Sales, Marketing, Business Administration, or any other related discipline or commensurate work experience or demonstrated competence.
• Typically has 1-2 years of work experience, preferably in business operations, business process improvement, change management, or a related field or an advanced degree with 2-3 years of work experience.

Preferred Certifications

• Certified Sales Operations Professional (CSOP)

Knowledge & Skills

• Accounting
• Agile Methodology
• Auditing
• Automation
• Business Operations
• Business Process
• Business Requirements
• Change Management
• Continuous Improvement Process
• Data Analysis
• Finance
• Key Performance Indicators (KPIs)
• Lean Manufacturing
• Lean Six Sigma
• Process Improvement
• Project Management
• SAP Applications
• Six Sigma Methodology
• Supply Chain
• Workflow Management

Cross-Org Skills

• Effective Communication
• Results Orientation
• Learning Agility
• Digital Fluency
• Customer Centricity

Impact & Scope

• Impacts multiple teams and may act as a team or project leader providing direction to team activities and facilitates information validation and team decision making process.

Complexity

• Responds to moderately complex issues within established guidelines.

Disclaimer

• This job description describes the general nature and level of work performed in this role. It is not intended to be an exhaustive list of all duties, skills, responsibilities, knowledge, etc. These may be subject to change and additional functions may be assigned as needed by management.

The base pay range for this role is $80,000 to $110,000 annually with additional opportunities for pay in the form of bonus and/or equity (applies to US candidates only). Pay varies by work location, job-related knowledge, skills, and experience.

Benefits

HP offers a comprehensive benefits package for this position, including:

• Health insurance
• Dental insurance
• Vision insurance
• Long term/short term disability insurance
• Employee assistance program
• Flexible spending account
• Life insurance
• Generous time off policies, including;
• 4-12 weeks fully paid parental leave based on tenure
• 11 paid holidays
• Additional flexible paid vacation and sick leave (US benefits overview)

The compensation and benefits information is accurate as of the date of this posting. The Company reserves the right to modify this information at any time, with or without notice, subject to applicable law.

Job

Sales Operations

Schedule

Full time

Shift

Shift 1, 0% premium (United States of America)

Travel

25%

Relocation

No

Equal Opportunity Employer (EEO)

HP, Inc. provides equal employment opportunity to all employees and prospective employees, without regard to race, color, religion, sex, national origin, ancestry, citizenship, sexual orientation, age, disability, or status as a protected veteran, marital status, familial status, physical or mental disability, medical condition, pregnancy, genetic predisposition or carrier status, uniformed service status, political affiliation or any other characteristic protected by applicable national, federal, state, and local law(s).

Please be assured that you will not be subject to any adverse treatment if you choose to disclose the information requested. This information is provided voluntarily. The information obtained will be kept in strict confidence.

For more information, review HP’s EEO Policy or read about your rights as an applicant under the law here: "Know Your Rights: Workplace Discrimination is Illegal"