Ops Admin Specialist: Data, QA & Customer Care

FedEx; Jacksonville (FL); On-site; USD 42,000 - 64,000; Full time

Job summary

FedEx is hiring for a full-time on-site clerk supporting hub and station operations in Jacksonville, FL. The role focuses on clerical duties, data entry, reporting, and frontline customer service to resolve inquiries efficiently.

Requires a High School Diploma or GED and at least four years of related experience; familiarity with dock operations is preferred. Minimal travel and E-Verify compliance are noted in the posting.

Qualifications

• High School Diploma or GED required.
• Four (4) years customer service, clerical or related experience required; experience in dock operations environment or distribution center setting preferred.
• General business skills such as typing; data entry and review; and use of phone, copier, and fax
• Software skills including use of Microsoft Office software and web-based applications

Responsibilities

• Provides clerical support to various management and operational functions, including photocopying, filing, faxing, emailing and answering telephone
• Reviews, researches and/or enters data in various systems to support respective functional area
• Compiles data and provides various regular and adhoc reports to management for review and determination
• Serves as frontline customer service to receive, solve and/or elevate customer inquiries and issues
• Assists management with Business Control Self Assessment (BCSA) audit activity by retrieving data and/or files for review
• Additional essential functions in QA/Loss Prevention, and Linehaul as noted in job description
• Performs other duties as assigned.

Skills

Customer service

Data entry

MS Office

Multitasking

Education

High School Diploma or GED

Tools

Microsoft Excel

Data management systems

Job description

FedEx is hiring for a full-time on-site clerk supporting hub and station operations in Jacksonville, FL. The role focuses on clerical duties, data entry, reporting, and frontline customer service to resolve inquiries efficiently.

Requires a High School Diploma or GED and at least four years of related experience; familiarity with dock operations is preferred. Minimal travel and E-Verify compliance are noted in the posting.