Ophthalmology Patient Service Specialist

Northwestern Memorial Healthcare; Chicago (IL); On-site; USD 26,000 - 37,000; Full time

Benefits offered by this job

Tuition reimbursement

Loan forgiveness

401(k) matching

Lifecycle benefits

Job summary

Northwestern Medicine seeks a Patient Service Representative in Ophthalmology to greet patients, check them in and out, and support scheduling in a fast-paced clinic.

The role emphasizes exemplary customer service, accurate demographic/insurance data entry, and cash handling. Prior hospital front-desk experience is preferred; a high school diploma or GED is required. We offer competitive benefits and a supportive work environment.

Qualifications

• High school diploma or GED equivalent.
• 0-2 years’ experience in a customer service position.
• Healthcare setting experience preferred.

Responsibilities

• Greet patients and guests upon arrival and verify identity.
• Check-in and check-out patients as directed.
• Confirm and update patient demographics and insurance information.
• Assist with patient registration as needed.
• Collect co-payments and process payments.
• Post payments and perform end-of-day cash drawer closing.

Skills

Customer service

Communication

Education

High school diploma or GED

Job description

Northwestern Medicine seeks a Patient Service Representative in Ophthalmology to greet patients, check them in and out, and support scheduling in a fast-paced clinic.

The role emphasizes exemplary customer service, accurate demographic/insurance data entry, and cash handling. Prior hospital front-desk experience is preferred; a high school diploma or GED is required. We offer competitive benefits and a supportive work environment.