Neuroscience Patient Services Specialist (Day Shift)

University of Michigan Health-West; Wyoming (MI); On-site; USD 36,000 - 48,000; Full time

Job summary

University of Michigan Health-West is seeking a Patient Services Representative for Neurosciences, days shift, 40 hours per week. The role involves greeting patients, registering and scheduling, answering calls, and ensuring accurate billing information in a fast-paced clinical setting.

You will collaborate with the care team to enhance patient care, maintain confidentiality, and support front desk operations with strong communication and organizational skills.

Qualifications

• High school education or equivalent.
• Administrative/clerical experience in a clinical setting preferred.
• Knowledge of medical terminology and coding preferred.
• Excellent customer service and interpersonal skills; ability to work with diverse groups.
• Strong verbal and written communication skills.
• Strong telephone skills and etiquette.
• Knowledge of basic math and office procedures.
• Ability to work under pressure with minimal supervision.
• Proven flexibility and willingness to handle a variety of tasks.
• Basic computer knowledge and skills.
• Experience with computer data entry and strong typing skills.

Responsibilities

• Welcomes and greets all patients and visitors, in person or over the phone.
• Answers and directs all incoming calls.
• Takes complete and accurate patient messages that need to be relayed to the care team.
• Schedules patient appointments and handles inquiries.
• Collaborates with the care team to maintain and improve patient care and service.
• Registers patients according to established protocols and manages assigned work queues.
• Assists patients in completing all necessary forms and documentation.
• Ensures accurate billing information for patients.
• Maintains patient correspondence and follow-up calls.
• Collects payment and reconciles cash draw.
• Ensures reception area, office files and front desk are well maintained.
• Maintains patient privacy and confidentiality.
• Performs other clerical duties as assigned.

Skills

Customer service

Interpersonal skills

Verbal communication

Written communication

Telephone skills

Typing

Data entry

Organizational skills

Adaptability

Medical terminology

Education

High school diploma or equivalent

Tools

Basic computer skills

Job description

University of Michigan Health-West is seeking a Patient Services Representative for Neurosciences, days shift, 40 hours per week. The role involves greeting patients, registering and scheduling, answering calls, and ensuring accurate billing information in a fast-paced clinical setting.

You will collaborate with the care team to enhance patient care, maintain confidentiality, and support front desk operations with strong communication and organizational skills.