Ophthalmology Patient Concierge

EyeCare Partners LLC; Emporia (KS); On-site; USD 32,000 - 42,000; Full time

Job summary

EyeCare Partners in Emporia, KS is seeking a Patient Coordinator to be the first contact for patients and to ensure a smooth check-in/out experience in the ophthalmology setting.

The role emphasizes exceptional customer service, phone handling, and efficient patient flow, with duties including daily office tasks and basic cash handling. A high school diploma and at least 1 year of related experience are preferred.

Qualifications

• Minimum requirements include a high school diploma or GED.
• One year of related experience and/or training or equivalent education.
• Proficiency with Microsoft Office applications (Excel, Word, PowerPoint, Outlook).

Responsibilities

• Provide exceptional customer service during every patient encounter.
• Answer phones with prompt, courteous service.
• Manage patient flow in the office and maintain schedules.
• Practice urgency to respect patients’ and doctors’ time.
• Assist with daily office duties and cash handling.

Skills

Customer service

Phone etiquette

Team oriented

Patient focus

Initiative

Education

High school diploma or GED

1 year related experience or training

Tools

Microsoft Excel

Microsoft Word

PowerPoint

Outlook

Job description

EyeCare Partners in Emporia, KS is seeking a Patient Coordinator to be the first contact for patients and to ensure a smooth check-in/out experience in the ophthalmology setting.

The role emphasizes exceptional customer service, phone handling, and efficient patient flow, with duties including daily office tasks and basic cash handling. A high school diploma and at least 1 year of related experience are preferred.