Ophthalmic Patient Concierge (PRN)

Bennett & Bloom Eye Centers; Elizabethtown (KY); On-site; USD 21,000 - 30,000; Part time

Job summary

Bennett & Bloom Eye Centers in Elizabethtown, KY is looking for a Patient Coordinator (PRN) to be the first point of contact, greet patients, and help with check-in/out to ensure a smooth visit. This role supports doctors and staff throughout the ophthalmology department.

The position requires a high school diploma or GED, basic computer skills, excellent customer service, and willingness to travel to nearby clinics.

Qualifications

• Ability to interact with all levels of employees in a courteous, professional manner at all times
• Desire to gain industry knowledge and training
• Demonstrates initiative in accomplishing practice goals
• Ability to grow, adapt, and accept change
• Consistently creating a positive work environment by being team-oriented and patient-focused
• Commitment to work over 40 hours to meet the needs of the business
• Reliable transportation that would allow employee to go to multiple work locations with minimal notice

Responsibilities

• Provide exceptional customer service during every patient encounter (in person or via phone). Display a professional attitude, greet patients promptly with a smile, and thank them when they leave
• Answer phones (both external and internal); assure prompt, courteous service at all times
• Practice urgency at all times with patients' time, as well as Doctor's time and schedule
• Manage patient flow in the office
• Knowledge of common fees charged for common visits and collect correct payments
• Complete daily reconciliations / close day / countdown cash drawer
• General office duties and cleaning to be assigned by manager

Skills

Customer service

Communication

Teamwork

Adaptability

Reliability

Multi-location work

Education

High school diploma or GED

One year related experience

Tools

Microsoft Excel

Microsoft Word

PowerPoint

Outlook

Job description

Bennett & Bloom Eye Centers in Elizabethtown, KY is looking for a Patient Coordinator (PRN) to be the first point of contact, greet patients, and help with check-in/out to ensure a smooth visit. This role supports doctors and staff throughout the ophthalmology department.

The position requires a high school diploma or GED, basic computer skills, excellent customer service, and willingness to travel to nearby clinics.