Patient Concierge & Front Office - Eye Care

DVC MSO LLC; Lee's Summit (MO); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

Health and Dental insurance

401(k) retirement plan with employer

Generous PTO

Ongoing training

Collaborative work environment

Job summary

Discover Vision Centers in the Kansas City area is seeking a Front Office Patient Coordinator to serve as the first contact for patients. You will greet patients, collect demographics and insurance information, verify coverage, schedule appointments, and manage medical records, while maintaining HIPAA compliance.

This role emphasizes accurate data entry, strong customer service, and teamwork with physicians and staff to ensure a smooth clinic flow.

Qualifications

• Excellent communication and organizational abilities required.
• Customer service focus with patient rapport.
• Basic computer proficiency and accurate data entry.
• HIPAA regulations knowledge and confidentiality.
• Previous insurance verification experience preferred.
• Team-oriented mindset with collaboration with physicians and staff.

Responsibilities

• Greet and check in/out patients in a professional, courteous manner.
• Accurately collect patient demographic, insurance, and billing information.
• Verify insurance coverage, obtain authorizations, and file insurance claims.
• Schedule patient appointments and manage medical records.
• Collect co-pays, deductibles, and balances; deliver contact lenses when applicable.
• Perform accurate data entry and maintain confidentiality in compliance with HIPAA regulations.
• Assist with opening and closing the clinic, ensuring readiness for daily operations.
• Collaborate with physicians, management, and staff to support efficient clinic flow.

Skills

Strong communication

Organizational skills

Customer service

HIPAA compliance

Data entry

Teamwork

Job description

Discover Vision Centers in the Kansas City area is seeking a Front Office Patient Coordinator to serve as the first contact for patients. You will greet patients, collect demographics and insurance information, verify coverage, schedule appointments, and manage medical records, while maintaining HIPAA compliance.

This role emphasizes accurate data entry, strong customer service, and teamwork with physicians and staff to ensure a smooth clinic flow.