Ophthalmology Operations & Projects Coordinator

Mass General Brigham; Boston (MA); On-site; USD 49,000 - 69,000; Full time

Job summary

Mass General Brigham seeks an administrative professional to provide general administrative and operational support to the Practice Manager at the Massachusetts Eye and Ear Infirmary. The role includes payroll approvals, report generation, training new hires, and stepping in as Acting Manager when the Practice Manager is unavailable.

Responsibilities span coordinating daily activities across clinical departments, covering site operations, improving workflows, and maintaining documentation.

Qualifications

• Associate’s or Bachelor’s degree and/or equivalent combination of education and experience.
• 2–3 years of experience operating in an administrative capacity and/or project coordination.
• Strong organizational skills required.
• Proficient with Microsoft Office applications.
• Healthcare background preferred.

Responsibilities

• Coordinates and manages daily administrative and operational activities to support clinical departments.
• Covers and supports various sites’ operations when Practice Manager vacancies occur.
• Monitors workflows and identifies opportunities for process improvement to enhance efficiency and patient care.
• Serves as a liaison between clinical staff, administrative teams, and leadership to ensure seamless communication.
• Ensures compliance with hospital policies, regulatory requirements, and operational standards.
• Manages scheduling, resource allocation, and logistics to support departmental needs at various site locations.
• Provides training and support to staff to ensure adherence to procedures and protocols.
• Develops and maintains accurate records, reports, and documentation related to operations.
• Resolves operational issues and escalates complex matters to leadership when necessary.
• Supports special projects as assigned across sites, collaborates with interdisciplinary teams to implement new initiatives and support organizational goals.

Skills

MS Office

Org skills

Communication

Teamwork

Education

Associate’s degree

Bachelor’s degree

Job description

Mass General Brigham seeks an administrative professional to provide general administrative and operational support to the Practice Manager at the Massachusetts Eye and Ear Infirmary. The role includes payroll approvals, report generation, training new hires, and stepping in as Acting Manager when the Practice Manager is unavailable.

Responsibilities span coordinating daily activities across clinical departments, covering site operations, improving workflows, and maintaining documentation.