Practice Manager - Cornea

Partner's Healthcare; Boston (MA); On-site; USD 66,000 - 96,000; Full time

Job summary

Mass General Brigham is seeking an Entry Level Manager for the Cornea service at Massachusetts Eye and Ear Infirmary. This onsite role includes supervising 8–10 administrative staff, managing staffing, payroll, and budget processes, and coordinating operational improvements in a busy academic healthcare environment.

The position emphasizes leadership, scheduling, staff development, and adherence to HIPAA policies, with daily oversight of administrative operations and collaboration with practice

Qualifications

• Bachelor's Degree in related field required.
• 2–3 years supervisory experience in an academic healthcare environment.
• Strong communication and organizational skills.
• Ability to lead staff across levels and manage priorities.

Responsibilities

• Oversee day-to-day administrative performance and schedule staff.
• Hire, orient, and evaluate staff; provide coaching and development.
• Manage payroll and resolve payroll issues; ensure accuracy and compliance.
• Collaborate on annual budgets and monitor practice performance metrics.

Skills

Supervisory experience

Leadership

Communication

Time management

Education

Bachelor's Degree in Related Field

Tools

Microsoft Office

Job description

Site

Massachusetts Eye and Ear InfirmaryMass General Brigham relies on a wide range of professionals, including doctors, nurses, business people, tech experts, researchers, and systems analysts to advance our mission. As a not-for-profit, we support patient care, research, teaching, and community service, striving to provide exceptional care. We believe that high-performing teams drive groundbreaking medical discoveries and invite all applicants to join us and experience what it means to be part of Mass General Brigham.

Job Summary

Responsible for the day to day operations of Cornea service. Provides direct supervision of 8 -10 administrative support staff, and operational duties and functions. As a member of the leadership team, provides administrative cross coverage to manage staffing and/or operational issues.

Essential Functions

Oversees the day-to-day administrative performance of administrative support staff and manage staff schedules. Evaluates daily staffing needs and coordinates replacement of staff. Performs hiring, orientation and evaluation of staff. Administers corrective action if appropriate. Assists in the career development of practice employees through on-going coaching, counseling, and training. Ensures all mandatory training is completed by staff and HIPAA policies and procedures are followed by staff. Evaluates, develops and implements administrative systems and procedures designed to maximize practice operations. Regularly evaluates and analyzes practice performance metrics. Collaborates with practice leaders on the preparation of the practices annual budgets. Oversees the department's payroll including the resolution of payroll issues. Monitors patient billing activity to ensure compliance with revenue procedures. All other duties assigned.

Entry Level Manager Role

Qualifications EducationBachelor's Degree Related Field of Study requiredCan this role accept experience in lieu of a degree?NoLicenses and CredentialsExperiencesupervisory experience 2-3 years required experience working in an academic healthcare environment 2-3 years requiredKnowledge, Skills and Abilities- Strong understanding of all Office Suite.- Strong communication and organizational skills.- Strong and proven leadership skills.- Ability to work with staff of all levels.- Excellent time management skills.- Analytical and math skills.- Knowledge of Accounting Principles.- Ability to adapt to multiple and rapidly changing priorities and deadlines.

Additional Job Details (if applicable)

Additional Job Details (if applicable) Remote Type OnsiteWork Location 243-245 Charles StreetScheduled Weekly Hours 40Employee Type RegularWork Shift Day (United States of America)Pay Range $65,998.40 - $96,033.60/AnnualGrade 7

Benefits & Compensation

At Mass General Brigham, we believe in recognizing and rewarding the unique value each team member brings to our organization. Our approach to determining base pay is comprehensive, and any offer extended will take into account your skills, relevant experience if applicable, education, certifications and other essential factors. The base pay information provided offers an estimate based on the minimum job qualifications; however, it does not encompass all elements contributing to your total compensation package. In addition to competitive base pay, we offer comprehensive benefits, career advancement opportunities, differentials, premiums and bonuses as applicable and recognition programs designed to celebrate your contributions and support your professional growth.

EEO Statement

5110 Massachusetts Eye and Ear Infirmary is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under law. We will ensure that all individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. To ensure reasonable accommodation for individuals protected by Section 503 of the Rehabilitation Act of 1973, the Vietnam Veteran's Readjustment Act of 1974, and Title I of the Americans with Disabilities Act of 1990, applicants who require accommodation in the job application process may contact Human Resources at (857)-282-7642.

Mass General Brigham Competency Framework

At Mass General Brigham, our competency framework defines what effective leadership "look like" by specifying which behaviors are most critical for successful performance at each job level. The framework is comprised of ten competencies (half People-Focused, half Performance-Focused) and are defined by observable and measurable skills and behaviors that contribute to workplace effectiveness and career success. These competencies are used to evaluate performance, make hiring decisions, identify development needs, mobilize employees across our system, and establish a strong talent pipeline.