Ophthalmology Operations Lead — Elevate Clinic Efficiency

Partner's Healthcare; Boston (MA); On-site; USD 49,000 - 69,000; Full time

Job summary

Massachusetts Eye and Ear Infirmary is seeking an experienced administrative professional to provide general administrative and operational support to the Practice Manager. The role includes coordinating daily activities, approving payroll, training new hires, and ensuring compliance with hospital policies.

You will cover and support operations at multiple sites, manage scheduling and resources, and assist with monthly metrics and special projects while acting as Manager in the Practice

Qualifications

• Associate's or Bachelor's degree or equivalent combination of education and experience.
• 2–3 years of experience in an administrative capacity or project coordination.
• Excellent verbal and written communication skills; ability to work with a team and independently; healthcare background preferred.

Responsibilities

• Coordinate daily administrative and operational activities to support clinical departments.
• Cover and support operations at various sites when Practice Manager vacancies occur.
• Monitor workflows and identify opportunities for process improvement to enhance efficiency and patient care.
• Act as liaison between clinical staff, administrative teams, and leadership for seamless communication.
• Ensure compliance with hospital policies, regulatory requirements, and operational standards.
• Manage scheduling, resource allocation, and logistics to support departmental needs at multiple sites.
• Provide training and support to staff to ensure adherence to procedures and protocols.
• Develop and maintain accurate records, reports, and documentation related to operations.
• Support special projects across sites and collaborate with interdisciplinary teams.

Skills

Microsoft Office

Organizational skills

Communication skills

Education

Associate's or Bachelor's degree

Tools

Microsoft Office

Job description

Massachusetts Eye and Ear Infirmary is seeking an experienced administrative professional to provide general administrative and operational support to the Practice Manager. The role includes coordinating daily activities, approving payroll, training new hires, and ensuring compliance with hospital policies.

You will cover and support operations at multiple sites, manage scheduling and resources, and assist with monthly metrics and special projects while acting as Manager in the Practice