Ophthalmology Front Desk Specialist — Patient Experience

Banner Health; Tucson (AZ); On-site; USD 38,000 - 48,000; Full time

Job summary

Banner Health is seeking a Front Desk Representative for the Ophthalmology Clinic in Tucson, AZ. You will be the welcoming first contact for patients, handling registrations, scheduling, and verifying insurance while supporting accurate, compliant financial workflows.

In this fast-paced role, you will post patient charges at the point of service, assist with release of information, and guide patients through their financial responsibilities, contributing to a smooth patient experience and clinic

Qualifications

• High school diploma or equivalent required.
• Excellent interpersonal and communication skills.
• Experience with insurance verification or patient financial services is a plus.

Responsibilities

• Answer phones and direct callers to appropriate staff.
• Register patients and collect/verify demographic and insurance information.
• Verify coverage, pre-certifications, referrals, and authorizations.
• Post payments and process charges; balance cash drawer daily.
• Schedule appointments and manage patient flow to optimize visits.

Skills

Customer service

Insurance verification

Data entry

Phone etiquette

Education

High school diploma

Tools

MS Office

EHR systems

Job description

Banner Health is seeking a Front Desk Representative for the Ophthalmology Clinic in Tucson, AZ. You will be the welcoming first contact for patients, handling registrations, scheduling, and verifying insurance while supporting accurate, compliant financial workflows.

In this fast-paced role, you will post patient charges at the point of service, assist with release of information, and guide patients through their financial responsibilities, contributing to a smooth patient experience and clinic