Front Office Representative Ophthalmology Clinic

Banner Health; Tucson (AZ); On-site; USD 38,000 - 48,000; Full time

Job summary

Banner Health is seeking a Front Desk Representative for the Ophthalmology Clinic in Tucson, AZ. You will be the welcoming first contact for patients, handling registrations, scheduling, and verifying insurance while supporting accurate, compliant financial workflows.

In this fast-paced role, you will post patient charges at the point of service, assist with release of information, and guide patients through their financial responsibilities, contributing to a smooth patient experience and clinic

Qualifications

• High school diploma or equivalent required.
• Excellent interpersonal and communication skills.
• Experience with insurance verification or patient financial services is a plus.

Responsibilities

• Answer phones and direct callers to appropriate staff.
• Register patients and collect/verify demographic and insurance information.
• Verify coverage, pre-certifications, referrals, and authorizations.
• Post payments and process charges; balance cash drawer daily.
• Schedule appointments and manage patient flow to optimize visits.

Skills

Customer service

Insurance verification

Data entry

Phone etiquette

Education

High school diploma

Tools

MS Office

EHR systems

Job description

Primary City/State:Tucson, ArizonaDepartment Name:PPA-Ophthalmology Alvernon-CliWork Shift:DayJob Category:Revenue CycleYou have a place in the health care industry. There’s more to health care than IV bags and trauma rooms. We support all staff members as they find the path that is right for them. If you’re looking to leverage your abilities – you belong at Banner Health. Apply today.Are you a detail-oriented, patient-focused professional looking to make a meaningful impact in healthcare? Join our dynamic Ophthalmology Clinic as a Front Desk Representative, where you will play a vital role in delivering an exceptional patient experience from the very first point of contact. In this position, you will manage a smooth and efficient patient flow by scheduling appointments, handling registrations, and verifying insurance coverage and authorizations all while ensuring accuracy and compliance at every step. You will also serve as a trusted financial guide, helping patients understand their liability and maximizing reimbursement opportunities so they can focus on what matters most — their vision health. Your ability to multitask, communicate clearly, and follow established processes will be essential as you accurately post patients at the point of service and handle the release of information in accordance with organizational and compliance standards. This is a rewarding opportunity to be the welcoming face of our clinic, supporting both our patients and our clinical team in a fast-paced, purpose-driven environment. If you are passionate about patient care and thrive in a collaborative healthcare setting, we encourage you to apply and become a valued member of our ophthalmology team!Location:707 N. Alvernon WayHours:Monday - Friday8:00am to 5:00pmBanner University Medical Group is our nonprofit faculty practice plan associated with the University of Arizona Colleges of Medicine in Phoenix and Tucson. Our 1,100-plus clinicians provide primary and specialty care to patients at highly ranked Banner - University Medical Centers and dozens of clinics while providing mentorship to more than 1,200 residents and fellows. Our practice values and encourages the three-part mission of academic medicine: research, education and excellent patient care.POSITION SUMMARYThis position coordinates a smooth patient flow process by answering phones, scheduling patient appointments, providing registration of patient and insurance information, obtaining required signatures following established processes, procedures and standards. This position also verifies insurance coverage, validates referrals and authorizations, collects patient liability and provides financial guidance to patients to maximize medical services reimbursement efforts. This also includes accurately posting patients at the point of service and releasing information in accordance with organizational and compliance policies and guidelines.CORE FUNCTIONS1. Performs registration/check-in processes, including but not limited to performing data entry activities, providing patients with appropriate information and intake forms, obtaining necessary signatures and generating population health summary.2. Verifies insurance eligibility benefits for services rendered with the payors and documents appropriately. Assists in obtaining or validating pre-certification, referrals, and authorizations3. Calculates and collects patient liability according to verification of insurance benefits and expected reimbursement. Explains and provides financial policies and available resources for alternative payment arrangements to patients and their families.4. Enters payments/charges for services rendered and performs daily payment/charge reconciliation in a timely and accurate manner. Balances cash drawer at the beginning and end of the day and prepares daily bank deposit with necessary paperwork sent to centralized billing for record purposes.5. Schedules office visits and procedures within the medical practice(s) and external practices as necessary. Maximizes reimbursement by scheduling patients in accordance with payor plan provisions. Confirms patient appointments for the following day as necessary and ensures patients are properly prepared for visits.6. Demonstrates proactive interpersonal communications skills while dealing with patient concerns through telephone calls, emails and in-person conversations. Optimizes patient flow by using effective customer service/communication skills by communicating to internal and external customers, care team, management, centralized services and HIMS.7. Assists in responding to requests for patient medical records according to company policies and procedures, and state and federal laws.8. Provides a variety of patient services to assist in patient flow including but not limited to escorting patients, taking vitals and patient history, assisting in patient treatment, distributing mail and fax information, ordering supplies, etc.9. Works independently under regular supervision and follows structured work routines. Works in a fast paced, multi-task environment with high volume and immediacy needs requiring independent decision making and sound judgment to prioritize work and ensure appropriateness and timeliness of each patient’s care. This position requires the ability to retain large amounts of changing payor information/knowledge crucial to attaining reimbursement for the services provided. Primary external customers include patients and their families, physician office staff and third party payors.MINIMUM QUALIFICATIONSHigh school diploma/GED or equivalent working knowledge.Requires knowledge of patient financial services, financial, collecting services or insurance industry experience processes normally acquired over one or more years of work experience. Requires the ability to manage multiple tasks simultaneously with minimal supervision and to work independently.Requires strong interpersonal, oral, and written communication skills to effectively interact with a wide range of audiences. Strong knowledge in the use of common office software, word processing, spreadsheet, and database software are required.Employees working at Banner Behavioral Health Hospital, BTMC Behavioral, and BUMG, BUMCT, or BUMCS in a Behavioral Health clinical setting that serves children must possess an Arizona Fingerprint Clearance Card at the time of hire and maintain the card for the duration of their employment. An Arizona Criminal History Affidavit must be signed upon hire.PREFERRED QUALIFICATIONSWork experience with the Company’s systems and processes is preferred. Previous cash collections experience is preferred.Additional related education and/or experience preferredEEO Statement:EEO/Disabled/VeteransOur organization supports a drug-free work environment.Privacy Policy:Privacy Policy