Ophthalmology Front Desk Specialist — Patient Care & Admin

EyeSouth Partners; Boca Raton (FL); On-site; USD 21,000 - 28,000; Full time

Benefits offered by this job

Medical

Dental

Vision

401k w/ Match

HSA/FSA

Telemedicine

Generous PTO Package

Employee Discounts and Perks

Employee Assistance Program

Group Life/AD&D

Short Term Disability Insurance

Long Term Disability Insurance

Job summary

EyeSouth Partners’ Mitchell Eye Center in Boca Raton is seeking a Front Desk Associate to be the first point of contact for patients. You will handle check-ins/outs, calls, emails, scheduling, and information provision, ensuring smooth operations and excellent customer service in a medical setting.

The role requires strong communication, data-entry accuracy, and familiarity with healthcare insurance and HIPAA guidelines.

Qualifications

• High School Diploma or the equivalent years related experience required.
• Nextech/ICP experience strongly preferred.
• Minimum of 1-year medical office experience strongly preferred.
• Strong reliability with good attendance and punctuality.
• Exercises sound judgment in responding to inquiries; understands when to route inquiries to next level.

Responsibilities

• Greet patients and verify appointment details.
• Collect documentation including ID, insurance cards, and referrals.
• Schedule, confirm, and reschedule appointments.
• Verify insurance eligibility and coverage for visits, procedures, and tests.
• Collect co-payments and outstanding balances; document financial responsibility.
• Explain billing procedures to patients.
• Enter data accurately in the practice management system and verify information.
• Prepare charts and records prior to clinic sessions.
• Respond to phone inquiries and relay messages between patients and staff.
• Maintain patient confidentiality per HIPAA/PHI policies.
• Support onboarding and training for new front desk staff.

Skills

Interpersonal communication

Data entry accuracy

Insurance verification

Multitasking in fast-paced environment

HIPAA/privacy knowledge

Cash handling

Customer service

Education

High School Diploma or equivalent

1 year medical office experience

Tools

Nextech/ICP

Job description

EyeSouth Partners’ Mitchell Eye Center in Boca Raton is seeking a Front Desk Associate to be the first point of contact for patients. You will handle check-ins/outs, calls, emails, scheduling, and information provision, ensuring smooth operations and excellent customer service in a medical setting.

The role requires strong communication, data-entry accuracy, and familiarity with healthcare insurance and HIPAA guidelines.