Ophthalmology Front Desk Specialist

EyeSouth Partners; Warren (MI); On-site; USD 22,000 - 28,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401k with match

HSA/FSA

Telemedicine

PTO - generous

Employee discounts

Employee assistance program

Group life/AD&D

Short term disability

Long term disability

Job summary

Adelson Eye & Lasik Center in Metro Detroit is seeking a Medical Receptionist to be the welcoming first point of contact for patients and visitors. You will check in/out, manage calls and emails, schedule appointments, collect information, and support the front desk with accurate data entry and patient services.

The role requires a High School Diploma or equivalent, 1 year of medical office experience, and Nextech/ICP familiarity is preferred.

Qualifications

• High school diploma or equivalent experience required.
• Nextech/ICP experience strongly preferred.
• Minimum of 1-year medical office experience strongly preferred.
• Strong reliability with good attendance and punctuality.
• Exercises sound judgment in responding to inquiries; routes inquiries appropriately.

Responsibilities

• Greets patients warmly and verify appointment details.
• Collects necessary documentation including ID, Insurance Cards, referral forms.
• Books, confirms, and reschedules appointments.
• Verifies insurance eligibility and benefit coverage for visits.
• Collects co-payments and outstanding balances; documents financial responsibility.
• Explains billing procedures.
• Enter data accurately in the practice management system and verify information.
• Complete chart prep prior to clinic.
• Complete medical records requests from patients.
• Manage appointment recall and reminder processes.
• Answer phones and respond to inquiries.
• Relay messages between patients and staff.
• Maintain HIPAA-compliant confidentiality.
• Handle paperwork like consent forms.
• Assist with onboarding and training of new front desk staff.
• Participate in daily huddles and team meetings.

Skills

Interpersonal skills

Attention to detail

Insurance basics

Multitasking

HIPAA knowledge

Cash handling

Customer service

Education

High School Diploma

Job description

Adelson Eye & Lasik Center in Metro Detroit is seeking a Medical Receptionist to be the welcoming first point of contact for patients and visitors. You will check in/out, manage calls and emails, schedule appointments, collect information, and support the front desk with accurate data entry and patient services.

The role requires a High School Diploma or equivalent, 1 year of medical office experience, and Nextech/ICP familiarity is preferred.