Front Desk Associate

EyeSouth Partners; Dearborn (MI); On-site; USD 2,066,000 - 2,480,000; Full time

Benefits offered by this job

Medical

Dental

Vision

401k with Match

HSA/FSA

Telemedicine

Generous PTO

Job summary

EyeSouth Partners is seeking a Front Desk Associate in Michigan to serve as the first point of contact for patients and visitors. You will manage check-ins/outs, calls, emails, scheduling, and data entry with a focus on accuracy and customer service.

Responsibilities include verifying insurance, collecting payments, and maintaining a welcoming reception area while ensuring HIPAA compliance and professional communication with patients and staff.

Qualifications

• High School Diploma or equivalent.
• Nextech/ICP experience strongly preferred.
• Minimum 1 year medical office experience strongly preferred.
• Strong reliability with good attendance and punctuality.

Responsibilities

• Greets patients and verify appointment details.
• Collects documentation including ID, insurance cards, and referrals.
• Books, confirms, and reschedules appointments.
• Verifies insurance eligibility and benefit coverage.
• Collects co-pays and outstanding balances; documents in the system.
• Maintains HIPAA compliance and protects patient confidentiality.
• Answers phones and responds to inquiries; relays messages.

Skills

Interpersonal skills

Communication skills

Attention to detail

Customer service

Multitasking

HIPAA compliance

Education

High School Diploma

Tools

Nextech/ICP

Job description

Founded in 1977, Ophthalmic Specialists of Michigan is a leading multi-specialty ophthalmology group in Metro Detroit, offering advanced care across cornea, retina, glaucoma, oculoplastics, cataract surgery, and more across multiple locations. With decades of expertise, state-of-the-art clinical technology, and a compassionate, patient-centered philosophy, it’s an ideal destination for professionals eager to join a diverse team committed to preserving and restoring vision for a lifetime.

The Front Desk Associate serves as the first point of contact for patients and visitors, creating a welcoming environment, handling patient check in/outs, managing calls/emails, scheduling, providing information, resolving issues, and performing administrative tasks like data entry ensuring smooth operations and excellent customer service in medical facilities.

• Greets patients warmly and verify appointment details.
• Collects necessary documentation including ID, Insurance Cards, referral forms, etc.
• Books, confirms, and reschedules appointments
• Verifies insurance eligibility and benefit coverage for all in-office visits, procedures, and tests
• Collects co-payments and outstanding balances; calculates patient’s financial responsibility and communicates to patient; documents in practice management system.
• Explains billing procedures
• Responsible for entering data in an accurate manner in practice management system as well as verify that existing information is accurate.
• Completes chart prep prior to clinic as needed (print routers, face sheets, etc.)
• Completes medical records requests that come directly from the patient
• Completes assigned tasks as related to the appointment rescheduling queue timely
• Monitors and completes tasks related to appointment recall and reminder process as set by practice SOP
• Answers phones and responds to inquiries
• Relays messages between patients and clinical staff
• Maintains protected health information in accordance with HIPPA/PHI guidelines
• Handles paperwork such as consent forms and HIPAA compliance
• Interacts with all internal and external customers in a caring and respectful manner.
• Accepts deliveries of packages, mail, and other supplies from outside vendors.
• Maintains a clean, organized, and welcoming reception area for all patients and visitors
• Provides clear information about services, wait time, and policies
• Addresses patient concerns professionally and respectfully.
• Photocopies and faxes records and forms according to established policies and procedures.
• Maintains patient confidentiality.
• Participates in orientation/instruction of new administrative personnel as requested by management.
• Contributes to the team effort by completing additional tasks/projects as directed.
• Attends daily huddle and regularly scheduled team meetings
• Participates in on-boarding and training of new front desk associates and other administrative team members as assigned.

Qualifications/Requirements

• High School Diploma or the equivalent years related experience required
• Nextech/ICP experience strongly preferred
• Minimum of 1-year medical office experience strongly preferred
• Strong reliability with good attendance and punctuality.
• Exercises sound judgement in responding to inquiries; understands when to route inquiries to next level.

Key Skills

• Strong interpersonal and communication skills
• Attention to detail for accurate data entry and insurance verification; strong organizational skills
• Basic understanding of healthcare insurance payors and programs
• Ability to multitask in a fast-paced environment
• Familiarity with healthcare regulations (HIPAA, privacy laws)
• Basic math and cash handling
• Excellent customer service skills

Preferred Skills

• Understanding of medical terminology

#INDA

We offer a competitive benefits package to our employees

• Medical
• Dental
• Vision
• 401k w/ Match
• HSA/FSA
• Telemedicine
• Generous PTO Package

We also offer the following benefits for FREE

• Employee Discounts and Perks
• Employee Assistance Program
• Group Life/AD&D
• Short Term Disability Insurance
• Long Term Disability Insurance

EyeSouth Partners is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.