Ophthalmology Front Desk & Scheduling Specialist

Rockford Health Physicians; Rockford (IL); On-site; USD 23,000 - 35,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

Life & Disability Insurance

FSA/HSA Options

Paid time off

Parental and caregiver leave

Tuition reimbursement

Job summary

Mercyhealth in Rockford, IL seeks a friendly Medical Receptionist to support front-desk operations and Epic-based workflows. You will handle clerical duties, greet patients, and assist with registrations and MyChart tasks.

Responsibilities include scheduling, patient check-in, data verification, payments processing, and cash handling per policy. Excellent communication and privacy compliance are essential in a busy, multi-clinic environment.

Qualifications

• High School diploma or equivalent preferred.
• Previous medical reception or reception experience preferred.
• Basic knowledge of Epic preferred.
• Basic knowledge of keyboard skills and medical terminology preferred.
• Good interpersonal and written communication skills.

Responsibilities

• Answer incoming telephone calls, determine purpose of callers, and forward to appropriate personnel.
• Route Epic Messages to nursing and provider as appropriate.
• Retrieve messages from voice mail and forward to appropriate personnel.
• Welcome on-site visitors, determine nature of business, and announce visitors.
• Monitor visitor access and issue passes when required.
• Receive, sort, and route mail; maintain and route publications.
• Order, receive, and maintain office supplies.
• Maintain fax machines; assist users; send/receive faxes and route incoming faxes.
• Prepare and print fax cover sheets, memos, and documents as needed.
• Assist with MyChart signup and activation; respond to MyChart messages.

Skills

Interpersonal skills

Written communication

Epic familiarity

Keyboard skills

Medical terminology

Education

High School diploma

Tools

Epic Systems

Job description

Mercyhealth in Rockford, IL seeks a friendly Medical Receptionist to support front-desk operations and Epic-based workflows. You will handle clerical duties, greet patients, and assist with registrations and MyChart tasks.

Responsibilities include scheduling, patient check-in, data verification, payments processing, and cash handling per policy. Excellent communication and privacy compliance are essential in a busy, multi-clinic environment.