Ophthalmology Front Desk & Scheduling Specialist

Rockford Health Physicians; Rockton Township (IL); On-site; USD 23,000 - 34,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

Life Insurance

FSA/HSA Options

Paid time off

Tuition reimbursement

Employee discounts

On-Demand Pay

Job summary

Mercyhealth is seeking a front-desk receptionist to support patient access and registration at our Illinois facilities. You will handle calls, greet visitors, collect payments, verify demographics, and assist with MyChart signups, while maintaining patient privacy.

Responsibilities include Epic EMR tasks, routine cashiering, and collaboration across multiple departments during peak times. Mercyhealth offers competitive pay and a comprehensive benefits package to staff.

Qualifications

• High School diploma or equivalent preferred.
• Previous medical reception or reception experience preferred.
• Basic knowledge of Epic preferred.
• Good interpersonal and written communication skills.

Responsibilities

• Answer incoming telephone calls, determine purpose of callers, and forward calls to appropriate personnel.
• Schedule patient appointments and manage EMR (Epic) registration check-in processes.
• Load, verify and update patient demographics and insurance coverage; collect signed HIPAA and consent documents.
• Greet on-site visitors, announce visitors and manage lobby flow and privacy.
• Handle daily cash and payments; perform cashiering; post payments in Epic.
• Assist patients with MyChart signup/activation and respond to MyChart messages.
• Maintain office supplies, mail routing, and fax/printing tasks.
• Ensure confidentiality and privacy per Mercyhealth policies.

Skills

Clerical work

Phone screening

Epic EMR

HIPAA compliance

Interpersonal skills

Written communication

Education

High School diploma or equivalent

Tools

Epic

Job description

Mercyhealth is seeking a front-desk receptionist to support patient access and registration at our Illinois facilities. You will handle calls, greet visitors, collect payments, verify demographics, and assist with MyChart signups, while maintaining patient privacy.

Responsibilities include Epic EMR tasks, routine cashiering, and collaboration across multiple departments during peak times. Mercyhealth offers competitive pay and a comprehensive benefits package to staff.