Ophthalmology Front Desk & Patient Services Specialist

Washington University in St. Louis; Missouri; On-site; USD 25,000 - 36,000; Full time

Benefits offered by this job

Vacation & holidays

Health insurance

Transit pass (U-Pass)

Tuition assistance

Job summary

Washington University in St. Louis seeks a Clinical Service Representative II for Ophthalmology to support patient intake, scheduling, and billing processes. You will greet patients, verify insurance information, collect co-pays, and coordinate appointments with the ophthalmology team.

The role requires a high school diploma, BLS certification, and at least two years of medical office or related customer service experience.

Qualifications

• High school diploma or equivalent required.
• Basic Life Support certification is required.
• Work experience in medical office or related customer service (2 years).

Responsibilities

• Greet patients and assist with form completion; verify insurance and demographics.
• Collect co-pays and balance receipts and payments.
• Schedule and coordinate appointments and patient testing.
• Verify insurance benefits, referrals, and provide billing information as needed.
• Assist with reminders, charts preparation, and other scheduling duties.

Skills

Communication

Computer literacy

Insurance

Interpersonal relationships

Medical terminology

Education

High school diploma or equivalent

Job description

Washington University in St. Louis seeks a Clinical Service Representative II for Ophthalmology to support patient intake, scheduling, and billing processes. You will greet patients, verify insurance information, collect co-pays, and coordinate appointments with the ophthalmology team.

The role requires a high school diploma, BLS certification, and at least two years of medical office or related customer service experience.