Ophthalmology Clinic Supervisor — Lead & Optimize Care

EyeCare Partners LLC; Norfolk (VA); On-site; USD 36,000 - 43,000; Full time

Benefits offered by this job

Full Benefits Package

401k + Employer Matching

Paid Time Off and Holidays

Paid Maternity Leave

Optical Education Reimbursement

Competitive Base Pay

Job summary

EyeCare Partners LLC, based in St. Louis, MO, is seeking a Clinic Supervisor for the Norfolk, VA area with travel to VA Beach, Suffolk, and Hampton offices as needed.

A COA/COT preferred credential is noted; base pay ranges and mileage reimbursement are described in the posting. In this role you will oversee day-to-day clinic operations, manage staff, ensure accurate medical chart handling, insurance and billing workflows, and drive patient satisfaction while maintaining compliance with HIPAA

Qualifications

• Ability to interact with all levels of employees in a courteous, professional manner at all times.
• Exhibit fair and compassionate leadership.
• Desire to gain industry knowledge and training.
• Demonstrates initiative in accomplishing practice goals.
• Consistently creating a positive work environment by being team-oriented and patient-focused.
• Reliable transportation that would allow employee to go to multiple work locations with minimal notice when applicable.
• Commitment to work over 40 hours to meet the needs of the business.
• Ability to work weekends when applicable.

Responsibilities

• Execute day-to-day operations of the office by ensuring the following is completed:
• Employee scheduling, weekly meetings, report generation, inventory assessment, supply ordering, employee training and other duties as assigned or needed within the office
• Provide guidance on optical equipment usage, proper medical chart handling, insurance, and billing, frame and contact lens selection, policies and procedures, and computer software
• Compile operational reports to gain a strong insight into the business and how to direct the team on what needs to be done to fix focus areas
• Lead the office by guiding them to success through focused support and coaching
• Enhance processes and workflow by taking initiative to build action plans to increase the efficiency and profitability of the office
• Collaborate with Clinic Manager and HR on employee relations and recruitment needs
• Collaborate with other Clinic Supervisors and Managers to develop creative approaches to areas of improvement
• Actively engage in constructive conversations with employees to help address improvement areas and formulate follow-up actions
• Actively train employees on how to provide a world-class patient experience
• Act as the liaison between employees and the Clinic Manager and Corporate
• Motivate employees by remaining positive and communicating any changes or news in a supportive and constructive way
• Ensure the office and employees are always compliant with HIPAA
• Other duties as assigned

Job description

EyeCare Partners LLC, based in St. Louis, MO, is seeking a Clinic Supervisor for the Norfolk, VA area with travel to VA Beach, Suffolk, and Hampton offices as needed.

A COA/COT preferred credential is noted; base pay ranges and mileage reimbursement are described in the posting. In this role you will oversee day-to-day clinic operations, manage staff, ensure accurate medical chart handling, insurance and billing workflows, and drive patient satisfaction while maintaining compliance with HIPAA