Retina Clinic Supervisor - Full Benefits, M-F

Eye Care Partners Career Opportunities; Richmond (VA); On-site; USD 40,000 - 50,000; Full time

Benefits offered by this job

Full Benefits Package

401k + Employer Matching

Paid Time Off

Paid Holidays

Paid Maternity Leave

Competitive Base Pay

Employee Discounts

Job summary

Retina Institute of Virginia is seeking a Clinic Supervisor to lead a patient-focused ophthalmology team in Richmond and to travel to satellite locations as needed. The role emphasizes operational excellence, staff development and HIPAA compliance.

You will oversee scheduling, training, reporting, and process improvements to increase efficiency and profitability while collaborating with clinic leadership to deliver exceptional patient care.

Qualifications

• High school diploma or GED required; two years of healthcare management experience preferred.
• Demonstrates initiative, reliability and a team-focused approach in a clinical setting.
• Ability to manage cross-location workflow and employee relations while maintaining HIPAA compliance.

Responsibilities

• Manage day-to-day clinic operations, including scheduling, meetings, reporting, inventory and training.
• Guide optical equipment usage, medical chart handling, insurance, billing and patient policies.
• Prepare operational reports to direct team actions and improve performance and profitability.
• Lead and coach staff to deliver world-class patient experience and maintain compliance.
• Collaborate with Clinic Manager and HR on recruitment and employee relations; coordinate with other clinics.

Skills

Leadership

Communication

Teamwork

Customer service

Problem solving

Education

High school diploma / GED

2+ years healthcare management

Tools

MS Office

Job description

EyeCare Partners is the nation’s leading provider of clinically integrated eye care. Our national network of over 300 ophthalmologists and 700 optometrists provides a lifetime of care to our patients with a mission to enhance vision, advance eye care and improve lives. Based in St. Louis, Missouri, over 650 ECP-affiliated practice locations provide care in 18 states and 80 markets, providing services that span the eye care continuum. For more information, visit www.eyecare-partners.com.

Company: Retina Institute of Virginia
Job Title: Clinic Supervisor
Department: Ophthalmology
Location: Richmond, VA and requires travel to all satellite locations. We pay mileage and time worked for travel!

Pay: $29-36/hr DOE - Retinal experience required

Perks:

• Full Benefits Package - Medical, Vision, Dental and Life Insurance
• 401k + Employer Matching
• Paid Time Off (PTO) and Paid Holidays
• Paid Maternity Leave
• Competitive Base Pay
• Employee Discounts

Hours:

• Full Time
• Our clinic is open Monday-Friday 7am-6:00pm
  • You may need to work a little earlier and/or later as needed

SUMMARY

A Clinic Supervisor is a highly engaged leader that possess a high level of acuity in business acumen and is focused on developing a patient-focused team that is goal oriented.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Execute day-to-day operations of the office by ensuring the following is completed:

  • Employee scheduling, weekly meetings, report generation, inventory assessment, supply ordering, employee training and other duties as assigned or needed within the office

• Provide guidance on optical equipment usage, proper medical chart handling, insurance, and billing, frame and contact lens selection, policies and procedures, and computer software

• Compile operational reports to gain a strong insight into the business and how to direct the team on what needs to be done to fix focus areas

• Lead the office by guiding them to success through focused support and coaching

• Enhance processes and workflow by taking initiative to build action plans to increase the efficiency and profitability of the office

• Collaborate with Clinic Manager and HR on employee relations and recruitment needs

• Collaborate with other Clinic Supervisors and Managers to develop creative approaches to areas of improvement

• Actively engage in constructive conversations with employees to help address improvement areas and formulate follow-up actions

• Actively train employees on how to provide a world-class patient experience

• Act as the liaison between employees and the Clinic Manager and Corporate

• Motivate employees by remaining positive and communicating any changes or news in a supportive and constructive way

• Ensure the office and employees are always compliant with HIPAA

• Other duties as assigned

QUALIFICATIONS

• Ability to interact with all levels of employees in a courteous, professional manner at all times
• Exhibit fair and compassionate leadership
• Desire to gain industry knowledge and training
• Demonstrates initiative in accomplishing practice goals
• Consistently creating a positive work environment by being team-oriented and patient-focused
• Reliable transportation that would allow employee to go to multiple work locations with minimal notice when applicable
• Commitment to work over 40 hours to meet the needs of the business
• Ability to work weekends when applicable

EDUCATION AND/OR EXPERIENCE

• Minimum Required: High school diploma or GED equivalent
• Minimum Required: Two years of healthcare management experience

LICENSES AND CREDENTIALS

• Current Certified Ophthalmic Assistant (COA) or Certified Ophthalmic Technician (COT) certification preferred. Retinal experience strongly preferred.

SYSTEMS AND TECHNOLOGY

• Proficient in Microsoft Excel, Word, PowerPoint, Outlook

PHYSICAL** REQUIREMENTS**

• This role requires a variety ofphysicalactivities to effectively perform essential job functions. The position involves frequent walking (75%), sitting (50%), and standing (50%), with regular bending, stooping, and reaching (25–50%). Employees must be able to lift, carry, push, and pull items up to 25 lbs. Strong fine motor skills and full use of hands are essential, as the role demands constant grasping, writing/typing, and use of technology. Visual and auditory acuity—including color, depth, peripheral vision, and the ability to adjust focus—is required100% of the time. Occasional driving or climbing may also be necessary.

If you need assistance with this application, please contact [phone]. Please do not contact the office directly – only resumes submitted through this website will be considered.

EyeCare Partners is an equal opportunity/affirmative action employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.