Retina Clinic Supervisor - Full Benefits, M-F

EyeCare Partners; Richmond (VA); On-site; USD 40,000 - 50,000; Full time

Benefits offered by this job

Medical, Vision, Dental and Life Ins.

401k + Employer Matching

PTO and Holidays

Paid Maternity Leave

Competitive Base Pay

Employee Discounts

Job summary

EyeCare Partners is seeking a Clinic Supervisor in Richmond, VA, responsible for day-to-day office operations, staff scheduling, and coaching to deliver a world-class patient experience. The role requires HIPAA compliance, strong leadership, and the ability to travel to satellite locations as needed.

Minimum two years healthcare management experience and a high school diploma or GED are required; ophthalmic experience is preferred. Full-time hours with some early/late adjustments are expected.

Qualifications

• High school diploma or GED required.
• Two years healthcare management experience preferred.
• Proven leadership and team-building abilities.
• Experience in medical/ophthalmic setting is a plus.
• Strong communication and patient-focused approach.

Responsibilities

• Oversee day-to-day office operations and staff scheduling.
• Provide guidance on optical equipment usage, chart handling, insurance, and billing.
• Generate operational reports to monitor performance and profitability.
• Lead the team with coaching and structured development.
• Improve processes to increase efficiency and patient satisfaction.
• Collaborate with Clinic Manager and HR on staffing needs.
• Ensure HIPAA compliance at all times.
• Train staff to deliver a world-class patient experience.

Skills

Leadership

Customer service

Scheduling

Communication

HIPAA compliance

Problem solving

Education

High school diploma or GED

Two years healthcare management experience

Tools

Microsoft Excel

Microsoft Word

PowerPoint

Outlook

Job description

EyeCare Partners is the nation’s leading provider of clinically integrated eye care. Our national network of over 300 ophthalmologists and 700 optometrists provides a lifetime of care to our patients with a mission to enhance vision, advance eye care and improve lives. Based in St. Louis, Missouri, over 650 ECP-affiliated practice locations provide care in 18 states and 80 markets, providing services that span the eye care continuum. For more information, visitwww.eyecare-partners.com.

Company: Retina Institute of Virginia
Job Title: Clinic Supervisor
Department: Ophthalmology
Location: Richmond, VA and requires travel to all satellite locations. We pay mileage and time worked for travel!

Pay:$29-36/hr DOE - Retinal experience required

• Full Benefits Package - Medical, Vision, Dental and Life Insurance
• 401k + Employer Matching
• Paid Time Off (PTO) and Paid Holidays
• Paid Maternity Leave
• Competitive Base Pay
• Employee Discounts

Hours

• Full Time
• Our clinic is open Monday-Friday 7am-6:00pm
  • You may need to work a little earlier and/or later as needed
    

SUMMARY

A Clinic Supervisor is a highly engaged leader that possess a high level of acuity in business acumen and is focused on developing a patient-focused team that is goal oriented.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Execute day-to-day operations of the office by ensuring the following is completed:
• Employee scheduling, weekly meetings, report generation, inventory assessment, supply ordering, employee training and other duties as assigned or needed within the office
• Provide guidance on optical equipment usage, proper medical chart handling, insurance, and billing, frame and contact lens selection, policies and procedures, and computer software
• Compile operational reports to gain a strong insight into the business and how to direct the team on what needs to be done to fix focus areas
• Lead the office by guiding them to success through focused support and coaching
• Enhance processes and workflow by taking initiative to build action plans to increase the efficiency and profitability of the office
• Collaborate with Clinic Manager and HR on employee relations and recruitment needs
• Collaborate with other Clinic Supervisors and Managers to develop creative approaches to areas of improvement
• Actively engage in constructive conversations with employees to help address improvement areas and formulate follow-up actions
• Actively train employees on how to provide a world-class patient experience
• Act as the liaison between employees and the Clinic Manager and Corporate
• Motivate employees by remaining positive and communicating any changes or news in a supportive and constructive way
• Ensure the office and employees are always compliant with HIPAA
• Other duties as assigned
  

QUALIFICATIONS

• Ability to interact with all levels of employees in a courteous, professional manner at all times
• Exhibit fair and compassionate leadership
• Desire to gain industry knowledge and training
• Demonstrates initiative in accomplishing practice goals
• Consistently creating a positive work environment by being team-oriented and patient-focused
• Reliable transportation that would allow employee to go to multiple work locations with minimal notice when applicable
• Commitment to work over 40 hours to meet the needs of the business
• Ability to work weekends when applicable
  

EDUCATION AND/OR EXPERIENCE

• Minimum Required: High school diploma or GED equivalent
• Minimum Required: Two years of healthcare management experience
  

LICENSES AND CREDENTIALS

• Current Certified Ophthalmic Assistant (COA) or Certified Ophthalmic Technician (COT) certification preferred. Retinal experience strongly preferred.

SYSTEMS A ND TECHNOLOGY

• Proficient in Microsoft Excel, Word, PowerPoint, Outlook
  

PHYSICALREQUIREMENTS

• This role requires a variety ofphysicalactivities to effectively perform essential job functions. The position involves frequent walking (75%), sitting (50%), and standing (50%), with regular bending, stooping, and reaching (25–50%). Employees must be able to lift, carry, push, and pull items up to 25 lbs. Strong fine motor skills and full use of hands are essential, as the role demands constant grasping, writing/typing, and use of technology. Visual and auditory acuity—including color, depth, peripheral vision, and the ability to adjust focus is required100% of the time. Occasional driving or climbing may also be necessary.

EyeCare Partners is an equal opportunity/affirmative action employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.