Ophthalmology Clinic Operations Manager

Duke Health; Durham (NC); On-site; USD 70,000 - 100,000; Full time

Job summary

Duke Eye Center at Erwin Rd in Durham, NC is seeking a Clinic Manager to oversee daily operations, patient flow, scheduling, and service quality across ambulatory clinic locations. You will supervise administrative staff, drive performance metrics, and ensure compliance with safety and regulatory standards.

Reporting to the Practice Administrator, you will participate in budgeting, resource allocation, and change management, while supporting physician and APP teams and facilitating onboarding

Qualifications

• Bachelor’s degree preferred or equivalent combination of education and experience.
• Minimum of three years of related administrative or clinic management experience.
• COT Certified Ophthalmic Technician by JCHAPO preferred.

Responsibilities

• Oversee daily clinic operations, including patient flow, appointment scheduling, access metrics, and service recovery; ensure operational readiness and a patient-centered experience.
• Supervise and coordinate clinic staff (all clinical but non-nursing), including scheduling, assignment of duties, performance evaluation, and training.
• Monitor and manage operational metrics (volumes, productivity, access, and wait times) to ensure service excellence and efficiency.
• Partner with nursing and/or clinical leads to ensure compliance with safety, regulatory, and infection control requirements.
• Participate in the development and monitoring of clinic budgets, including labor and supply costs; identify cost-containment opportunities.
• Implement quality improvement initiatives and standard work processes to improve patient outcomes and operational performance.
• Coordinate operational support for physician and APP teams, ensuring efficient clinic workflows and resource availability.
• Support onboarding, orientation, and training for new administrative staff, and ensure ongoing development for existing team members.
• Serve as primary administrative contact for clinic-based concerns, escalating issues as appropriate to Practice Administrator or Ambulatory Operations Director.

Skills

Administrative experience

Education

Bachelor’s degree in healthcare administration, business, or related field

Job description

Duke Eye Center at Erwin Rd in Durham, NC is seeking a Clinic Manager to oversee daily operations, patient flow, scheduling, and service quality across ambulatory clinic locations. You will supervise administrative staff, drive performance metrics, and ensure compliance with safety and regulatory standards.

Reporting to the Practice Administrator, you will participate in budgeting, resource allocation, and change management, while supporting physician and APP teams and facilitating onboarding