Orthopaedics & Sports Medicine Clinic Manager

Duke Clinical Research Institute; Durham (NC); On-site; USD 70,000 - 100,000; Full time

Job summary

Duke Health is seeking a Clinic Manager for the Sports Medicine and Orthopaedic Clinic in Durham, NC. This role oversees daily operations, staff coordination, and patient service to maintain high-quality care and efficient clinic performance.

The candidate will lead non-nursing administrative staff, manage access metrics, and align clinic activities with DUHS policies, reporting to the Practice Administrator. Day shifts, weekdays, with no weekends or holidays.

Qualifications

• Bachelor's degree in healthcare administration, business, or related field preferred; or an equivalent combination of relevant education and experience.
• Minimum of three years of related administrative or clinic management experience required.
• Experience in ambulatory or outpatient clinic operations preferred.
• BLS is required.
• Ability to withstand prolonged standing and walking during 8 hour shift with the ability to move or lift at least fifty pounds.

Responsibilities

• Oversee daily clinic operations, including patient flow, appointment scheduling, access metrics, and service recovery; ensure operational readiness and a patient-centered experience.
• Supervise and coordinate clinic staff (all clinical but non-nursing), including scheduling, assignment of duties, performance evaluation, and training.
• Monitor and manage operational metrics (volumes, productivity, access, and wait times) to ensure service excellence and efficiency.
• Partner with nursing and/or clinical leads to ensure compliance with safety, regulatory, and infection control requirements.
• Participate in the development and monitoring of clinic budgets, including labor and supply costs; identify cost-containment opportunities.
• Implement quality improvement initiatives and standard work processes to improve patient outcomes and operational performance.
• Coordinate operational support for physician and APP teams, ensuring efficient clinic workflows and resource availability.
• Support onboarding, orientation, and training for new administrative staff, and ensure ongoing development for existing team members.
• Serve as primary administrative contact for clinic-based concerns, escalating issues as appropriate to Practice Administrator or Ambulatory Operations Director.
• Perform other related duties incidental to the work described herein.

Job description

Duke Health is seeking a Clinic Manager for the Sports Medicine and Orthopaedic Clinic in Durham, NC. This role oversees daily operations, staff coordination, and patient service to maintain high-quality care and efficient clinic performance.

The candidate will lead non-nursing administrative staff, manage access metrics, and align clinic activities with DUHS policies, reporting to the Practice Administrator. Day shifts, weekdays, with no weekends or holidays.